Manager Care Team Assistant

About the Role

As a key member of the care team, the Manager Care Team Assistant will be responsible for overseeing the day-to-day activities of the Care Team Assistants and Care Coordinators. This includes managing workflows, providing guidance and support, and ensuring that all tasks are completed efficiently and effectively. The role requires strong organizational and communication skills, as well as the ability to work collaboratively with other teams.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that is reimagining care for children with special healthcare needs. The company delivers 24/7 virtual first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. The Manager Care Team Assistant will play a vital role in supporting this mission and ensuring that families receive the care and support they need.

What You Will Do

• Oversee the Care Team Assistants and Care Coordinators, providing guidance and support as needed
• Manage workflows and ensure that all tasks are completed efficiently and effectively
• Download and scrub data, prep charts for providers, and track caseloads
• Request records and provide general administrative support to several teams
• Work closely with Transition of Care Managers to provide exceptional support to families and providers
• Develop and implement processes to improve the efficiency and effectiveness of the care team
• Collaborate with other teams to ensure seamless communication and coordination
• Provide training and support to new team members as needed
• Identify areas for improvement and implement changes to improve the quality of care
• Develop and maintain relationships with families, providers, and health plans

What We Are Looking For

• 2+ years of experience in administration or a related field
• Strong digital skills, including proficiency in electronic health records and other software applications
• Excellent organizational and communication skills
• Ability to work collaboratively with other teams
• Strong problem-solving and analytical skills
• Experience working in a fast-paced, remote environment
• Bachelor's degree in a related field (e.g., healthcare administration, business)
• Certification in healthcare administration or a related field (e.g., CPHRM, CMC)

Nice to Have

• Experience working in pediatric care or a related field
• Knowledge of medical terminology and healthcare regulations
• Experience with data analysis and reporting
• Certification in project management or a related field (e.g., PMP, Agile)

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work remotely and flexibly
• Professional development and growth opportunities
• Collaborative and dynamic work environment
• Access to cutting-edge technology and software applications
• Comprehensive health insurance and retirement plan
• Generous paid time off and holiday schedule
• Remote work stipend and home office setup support

• Highlight your digital skills: Showcase your proficiency in electronic health records and other software applications, and be prepared to discuss how you have used these skills in previous roles.
• Emphasize your administrative experience: Demonstrate your ability to manage workflows, provide guidance and support, and ensure that all tasks are completed efficiently and effectively.
• Showcase your communication skills: Prepare examples of how you have worked collaboratively with other teams and communicated effectively with families, providers, and health plans.
• Be prepared to discuss your experience working in a fast-paced, remote environment: Highlight your ability to work independently and manage your time effectively in a remote setting.
• Research the company culture: Learn about Imagine Pediatrics' mission and values, and be prepared to discuss how your skills and experience align with the company's goals and objectives.
• Use the word GRACEFULLY and tag #RMTI5LjEyMS40MC4xNg== in your application: This will demonstrate that you have read the job post completely and are a human applicant.
• Prepare your portfolio: Showcase your experience and skills by providing examples of your work, such as data analysis reports or process improvements you have implemented in previous roles.