Manager, Clinical Services Consultant
WFA Digital Insight
The demand for skilled healthcare professionals in the tech industry is on the rise, with a 25% growth in remote healthcare jobs in the past year. As the healthcare landscape continues to evolve, companies like Waystar are at the forefront of innovation, simplifying healthcare payments and revenue cycles. With the need for digital skills and remote work expertise, this Manager, Clinical Services Consultant role stands out as a unique opportunity for experienced professionals to make a meaningful impact. Candidates should be prepared to showcase their ability to balance individual responsibilities with team support and possess strong communication and problem-solving skills.
Job Description
About the Role
The Manager, Clinical Services Consultant plays a critical role in supporting the day-to-day operations, performance, and engagement of Clinical Product Consultants at Waystar. As a frontline leader and working manager, this position provides mentorship, guidance, and operational oversight while maintaining visibility into client activity and team performance. The Manager is responsible for reinforcing standardized workflows, supporting the execution of leadership priorities, and ensuring the timely and appropriate escalation of client concerns.The ideal candidate will have a strong background in nursing, with experience in CDI, utilization management, or related clinical services. A bachelor's degree in nursing and relevant certifications such as CDI:CCDS, CDIP, or equivalent are required. The ability to work remotely and possess digital skills is essential for success in this role.
The Clinical Services Consultant team at Waystar is a dynamic and talented group of professionals dedicated to providing exceptional service to clients. As a Manager, you will be responsible for leading and developing this team, fostering a culture of excellence and continuous improvement.
What You Will Do
- Provide ongoing coaching, mentorship, and real-time feedback to Clinical Product Consultants
- Monitor team quality and consistency, identifying opportunities for improvement and guiding staff toward expected performance standards
- Support the development of new employees through structured onboarding, targeted coaching, and reinforcement of core competencies
- Conduct regular check-ins with team members to review client status, workload, and potential risks
- Ensure visibility into operational performance without directing client strategy or decision-making
- Identify trends or emerging concerns and communicate appropriately to leadership
- Reinforce adherence to escalation protocols and provide context or input when requested by leadership
- Manage an assigned portfolio of client accounts and provide clinical product support
- Demonstrate and model best practices in client engagement and service delivery
- Review and approve team PTO requests, ensuring adequate coverage across clients
- Monitor team schedules and workloads to maintain balanced resource allocation
What We Are Looking For
- Bachelor's degree in nursing (Registered Nurse)
- Minimum of 5 years of experience in CDI, utilization management, or related clinical services
- CDI:CCDS, CDIP, or equivalent certification
- UM: CCM or ACM
- Prior experience in management, mentorship, coaching, or informal leadership roles
- Strong communication, organizational, and problem-solving skills
- Demonstrated ability to balance individual responsibilities with team support
- Experience working with healthcare technology or AI-enabled platforms
- Master's degree in nursing (Registered Nurse)
Nice to Have
- Experience with electronic health records (EHRs) and healthcare information systems
- Knowledge of healthcare regulations and compliance standards
- Certification in healthcare management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare technology company
- Remote work options and flexible scheduling
- Professional development and growth opportunities
- Comprehensive health insurance and retirement plans
- Generous PTO and holiday pay
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- Tip: Highlight your experience with healthcare technology and electronic health records in your application and during interviews.
- Be prepared to provide specific examples of your leadership and management experience, including successes and challenges.
- Showcase your knowledge of healthcare regulations and compliance standards, and how you have applied this knowledge in previous roles.
- Develop a strong understanding of Waystar's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
- Consider creating a portfolio that demonstrates your skills and experience in clinical services consulting, and be prepared to discuss your portfolio during interviews.
- When negotiating salary, be sure to research the market rate for similar positions and be prepared to make a strong case for your worth.
- Red flag: Be cautious of companies that do not provide clear information about their products, services, or company culture. Do your research and ask plenty of questions during the interview process.
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