Manager, Cloud Operations

RBRO Solutions·Remote(Canada)
Operations
Excel

WFA Digital Insight

As demand for skilled cloud professionals continues to soar, companies like RBRO Solutions are seeking experienced leaders to oversee their cloud operations. With the global cloud market projected to reach

.5 trillion by 2027, professionals with expertise in cloud architecture, security, and management are in high demand. RBRO Solutions, a leading provider of enterprise management software solutions, is looking for a Manager of Cloud Operations to lead their cloud team. Candidates should have a strong background in cloud management, excellent communication skills, and experience with cloud security and compliance. Before applying, candidates should be prepared to showcase their technical expertise and leadership skills.

Job Description

About the Role

The Manager, Cloud Operations role at RBRO Solutions is a key leadership position responsible for overseeing the company's cloud operations. This includes managing production deployment of cloud applications and services, ensuring cloud systems are secure, highly available, and performant. The successful candidate will have a strong technical background in cloud management, excellent communication skills, and experience leading high-performing teams.

As a Manager, Cloud Operations, you will be responsible for determining requirements for secure, reliable, and cost-effective cloud environments. You will also collaborate with R&D management to build monitoring and alerting platforms, ensure cloud systems are backed up and documented, and establish cloud security procedures. Your expertise in cloud architecture, security, and management will be essential in driving the company's cloud strategy forward.

The Cloud Operations team at RBRO Solutions is a critical component of the company's technology infrastructure. As the manager of this team, you will be responsible for prioritizing tasks, setting direction, and ensuring that the team is working efficiently and effectively. You will also be responsible for identifying opportunities for growth and improvement, recommending promotions, and building a culture of continuous growth and improvement within the team.

What You Will Do

  • Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
  • Manage production deployment of CORA Legal Group cloud applications and services
  • Prioritize tasks and set direction for Cloud Operations team members
  • Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
  • Ensure that cloud systems are backed up, highly available, documented, and secure
  • Gather baseline performance information and establish related alerting mechanisms
  • Work with R&D management at BEC and RBRO to establish chains of custody and reporting/handoff procedures for bugs and incidents
  • Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
  • Establish cloud security procedures and perform routine risk assessments and supervise periodic penetration testing
  • Proactively create and test remediation plans for anticipated issues
  • Continually communicate status and promptly escalate issues to the appropriate team and department leaders
  • Act as an advocate for Cloud Operations staff by identifying opportunities for future growth and recommending promotions

What We Are Looking For

  • A track record of success in management of cloud architectures, including Azure and AWS
  • Significant experience in managing a team to oversee production cloud environments
  • Strong team-building skills and excellent communication skills
  • Experience in designing, implementing, and maintaining CI/CD pipelines
  • Hands-on expertise in technology infrastructure, including networking, compute, storage, and virtualization/containerization technologies
  • Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
  • Significant experience building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
  • Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities
  • Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
  • Expertise in automating infrastructure, configuration, and deployments
  • Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
  • Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
  • Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)

Nice to Have

  • Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
  • Experience with compliance platforms such as Druva, Vanta, or Secureframe
  • Experience with cloud security and compliance frameworks
  • Knowledge of cloud cost optimization and management

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading provider of enterprise management software solutions
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and tools
  • Recognition and reward for outstanding performance
  • Comprehensive health and wellness program
  • Generous paid time off and holiday schedule

How to Stand Out

  • Make sure to highlight your experience with cloud management, security, and compliance in your resume and cover letter.
  • Be prepared to provide specific examples of your experience with cloud architecture, including Azure and AWS.
  • Showcase your technical skills, including proficiency in languages such as Python, Go, or C#.
  • Emphasize your ability to lead high-performing teams and drive cloud strategy forward.
  • Research RBRO Solutions and be prepared to discuss their products and services, as well as the company culture and values.
  • Prepare to discuss your experience with CI/CD pipelines, IaC tools, and Application Performance Monitoring platforms.
  • Be ready to provide examples of your problem-solving skills and ability to make quick decisions in a fast-paced environment.

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