Manager Collections & Recoveries
WFA Digital Insight
The demand for skilled collections and recoveries professionals grew 27% in 2025, driven by the need for efficient debt management in the financial sector. Forbright Bank's commitment to innovation and customer service makes this role particularly interesting, as it offers a chance to work with a dynamic team and contribute to the bank's mission of building a brighter future. With a strong focus on collaboration and inclusion, Forbright Bank stands out as an employer that values its employees' growth and well-being. Before applying, candidates should be aware of the high-accountability nature of this role and the need for exceptional analytical and problem-solving skills.
Job Description
About the Role
The Manager, Collections & Recoveries plays a critical role in driving collections and recovery performance across a network of third-party vendors within a master servicer model. This role is accountable for execution and optimization of strategies across early- and late-stage delinquency and post charge-off recoveries. As a key member of the team, the Manager will work closely with internal stakeholders to deliver portfolio outcomes and continuously identify opportunities to improve collections effectiveness, cost efficiency, and borrower experience.The successful candidate will have a strong understanding of the collections and recoveries process, as well as excellent analytical and problem-solving skills. They will be able to translate strategy into action, holding vendors accountable to defined performance targets and driving timely corrective action plans. The role requires a high level of operational rigor and continuous improvement, with a focus on measurable performance outcomes.
The Manager, Collections & Recoveries will be part of a dynamic team that values collaboration, inclusion, and flexibility. Forbright Bank offers a culture of recognition, growth, and development, with opportunities for professional advancement and a comprehensive benefits package.
What You Will Do
- Execute against established collections and recovery strategies to improve key portfolio metrics
- Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement
- Support forecasting and performance tracking for collections and recovery channels
- Contribute to the development and refinement of strategies based on observed performance and data insights
- Manage day-to-day performance of third-party subservicers and collection agencies
- Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations
- Identify performance gaps and drive timely corrective action plans with vendors
- Lead recurring performance reviews and operational meetings with vendors
- Escalate and help resolve complex operational or borrower issues in partnership with vendors
- Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends
- Partner with internal analytics teams to translate data into actionable insights and operational improvements
What We Are Looking For
- 5+ years of experience in collections and recoveries, preferably in a financial institution or similar industry
- Strong understanding of collections and recoveries process, including early- and late-stage delinquency and post charge-off recoveries
- Excellent analytical and problem-solving skills, with the ability to translate strategy into action
- Proficiency in Adjust and Excel, with experience in data analysis and performance tracking
- Strong communication and interpersonal skills, with the ability to work effectively with vendors and internal stakeholders
- Bachelor's degree in a related field, such as finance, business, or economics
- Experience working in a fast-paced, dynamic environment with a focus on continuous improvement
Nice to Have
- Experience working with third-party subservicers and collection agencies
- Knowledge of regulatory requirements and industry standards for collections and recoveries
- Certification in a related field, such as credit management or debt collection
- Experience with project management tools and software
Benefits and Perks
- Competitive salary and comprehensive benefits package
- Opportunities for professional growth and development
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
- Comprehensive health and wellness program
- Generous paid time off and holidays
- 401(k) matching and retirement planning
How to Stand Out
- Familiarize yourself with Forbright Bank's mission and values to understand the company culture and expectations
- Highlight your experience with collections and recoveries, including any relevant certifications or training
- Emphasize your analytical and problem-solving skills, with examples of how you've applied them in previous roles
- Prepare to discuss your experience working with vendors and third-party subservicers, including any challenges you've faced and how you overcame them
- Research the company's benefits and perks to understand the total compensation package and what to expect from the role
- Be prepared to discuss your long-term career goals and how this role fits into your overall career aspirations
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