Manager, Controls Services & Support
WFA Digital Insight
With the rising demand for sustainable climate technologies, specialists in HVACR controls systems are in high demand. The market for sustainable solutions grew significantly in recent years, with over 40% of companies investing in climate tech. Copeland, a global leader in this space, is looking for a seasoned manager to lead their controls services and support team. This role offers a unique chance to work on cutting-edge technologies and collaborate with cross-functional teams. Before applying, candidates should be aware of the importance of scalable processes, technical talent development, and strong coaching skills in this position.
Job Description
About the Role
The Manager, Controls Services & Support, will be a technically credible leader with deep experience in HVACR controls systems and solution delivery. This role will lead a team of technical professionals responsible for global case resolution, controls programming, third-party integrations, and custom interface solutions. As a key member of the Copeland team, you will partner closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness and strengthen integration consistency.The successful candidate will have a strong background in HVACR controls systems, programming, integrations, and system architecture. They will be responsible for translating complex technical challenges into clear execution plans and operational priorities. With a focus on building scalable processes and repeatable technical solutions, this role requires a strong coach and mentor who can develop technical talent and foster engineering discipline.
What You Will Do
- Lead a team of 14 technical professionals, including two technical support supervisors and technical specialists
- Provide technical leadership for global technical support and controls-related technical services
- Partner with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams
- Improve deployment readiness and strengthen integration consistency
- Develop and execute strategies for large-scale customer rollouts
- Align technical support performance with controls services delivery
- Focus on building scalable processes and repeatable technical solutions
- Serve as a strong coach and mentor who develops technical talent and fosters engineering discipline
- Operate in a matrixed organization with cross-functional collaboration
- Lead teams responsible for technical delivery in customer-facing environments
What We Are Looking For
- Bachelor’s degree in Engineering, Computer Science, or related technical field
- Strong background in HVACR controls systems, programming, integrations, and system architecture
- 5+ years of leadership experience within professional services, technical delivery, or engineering organizations
- Experience supporting complex customer deployments involving controls programming, integrations, or commissioning
- Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes
- Strong coaching and mentoring skills
- Ability to build scalable processes and repeatable technical solutions
- Experience with matrixed organizations and cross-functional collaboration
Nice to Have
- Experience with HVACR systems and programming
- Knowledge of third-party integrations and custom interface solutions
- Familiarity with large-scale customer rollouts and deployment readiness
- Experience with technical talent development and engineering discipline
- Strong understanding of climate technologies and sustainable solutions
Benefits and Perks
- Competitive base salary
- Annual merit review process
- Remote work arrangement with regular travel to Copeland sites for collaboration and customer meetings
- Opportunity to work with a global climate technologies company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Access to cutting-edge technologies and innovative solutions
- Comprehensive benefits package, including health, PTO, and more
How to Stand Out
- Be prepared to showcase your technical expertise in HVACR controls systems and programming during the interview process
- Highlight your experience in building scalable processes and repeatable technical solutions
- Emphasize your strong coaching and mentoring skills, and provide examples of how you have developed technical talent in the past
- Research Copeland’s products and services, and be prepared to discuss how you can contribute to their mission
- Be prepared to discuss your experience with matrixed organizations and cross-functional collaboration
- Show enthusiasm for working in a remote environment and collaborating with global teams
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.