Manager, Global Customer Support
Collibra·Remote(United States)
Support
WFA Digital Insight
As demand for skilled digital support specialists surges, companies like Collibra are seeking seasoned leaders to drive success. With a 25% growth in remote customer support roles in 2025, professionals with strong coaching and process improvement skills are in high demand. Before applying, consider how your experience in fostering collaborative environments can thrive in a global context.
Job Description
About the Role
The Manager, Global Customer Support at Collibra leads a talented team of Support Engineers, promoting a culture of continuous learning and success.Responsibilities
- Lead, coach, and mentor a team of Support Engineers
- Partner closely with Sales, Customer Engineering, and Product & Engineering teams
- Develop and implement strategies to achieve team and individual performance goals
- Foster a collaborative and supportive team environment
- Identify and implement process improvements
- Manage all support engagement activities
Benefits
- Competitive compensation
- Flexible benefits program
- Health coverage
- Time off
- Bonus potential
- Equity for eligible roles
- Flex Fund monthly stipend
- Pension/401k plans
How to Stand Out
- Develop a strong understanding of support tools and technologies to lead your team effectively.
- Showcase your ability to drive process improvements and implement strategies in your portfolio or during interviews.
- Highlight your experience in fostering collaborative and supportive team environments to stand out as a leader.
- Prepare examples of how you've coached and mentored team members to achieve performance goals.
- Be ready to discuss how you stay updated with the latest trends and technologies in customer support.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.