Manager I, Documentation
WFA Digital Insight
The remote job market is witnessing a surge in demand for skilled documentation managers, with companies like Datadog leading the way. As the demand for high-quality technical documentation grows, professionals with expertise in digital skills and remote work are in high demand. With the global documentation market expected to reach new heights, this role offers a unique opportunity to be part of a growing team and contribute to the development of cutting-edge technical content. Candidates should be prepared to showcase their technical writing skills, experience in managing teams, and ability to collaborate with cross-functional teams.
Job Description
About the Role
The Manager I, Documentation role at Datadog is a unique opportunity to lead a team of technical writers and contribute to the development of high-quality technical documentation. As a key member of the documentation team, you will be responsible for managing a team of 3-5 technical writers, overseeing their day-to-day activities, and helping them develop effective content project plans.The role entails collaborating with product and engineering teams to create and maintain public documentation for users, developers, and SREs. You will also be responsible for experimenting with the product, researching technical details, and interviewing subject matter experts to develop comprehensive documentation.
What You Will Do
- Manage a team of 3-5 technical writers, overseeing their day-to-day activities and helping them develop effective content project plans
- Collaborate with product and engineering teams to create and maintain public documentation for users, developers, and SREs
- Experiment with the product, research technical details, and interview subject matter experts to develop comprehensive documentation
- Develop and improve documentation standards and processes in collaboration with the contributor community and greater documentation team
- Partner with product managers, developers, and other SMEs to create robust technical documentation for developers and other types of users
- Oversee the development of thousands of pages of content, including APIs, SDKs, developer and security tools, and community-developed integrations
- Foster an environment that encourages positive engagement and performance among team members
- Support the growth and development of team members through formal support and feedback
- Collaborate with cross-functional teams to ensure documentation meets the needs of various stakeholders
What We Are Looking For
- 5-10 years of experience researching and developing documentation for technical topics, such as databases, APIs, cloud infrastructure, and performance and security monitoring
- 2-5 years of experience managing a small team of technical writers, coaching their performance, and guiding their career journey
- Publicly available technical writing samples
- Ability to read at least two programming languages, such as Ruby, Python, Go, or bash
- Experience with modern infrastructure, such as IaaS cloud services and containers, as well as Git/GitHub and CI/CD tooling
- Strong collaboration and communication skills, with the ability to work with cross-functional teams
- Experience with documentation as code and familiarity with documentation tools and technologies
Nice to Have
- Experience with agile development methodologies and version control systems
- Knowledge of data analytics and visualization tools
- Familiarity with cloud-based services, such as AWS or Azure
- Experience with technical writing for developer-focused audiences
Benefits and Perks
- Remote work opportunities with a flexible schedule
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your technical writing skills and experience in managing teams
- Highlight your ability to collaborate with cross-functional teams and communicate complex technical information effectively
- Emphasize your experience with modern infrastructure, such as IaaS cloud services and containers
- Make sure to include publicly available technical writing samples in your application
- Be ready to discuss your experience with agile development methodologies and version control systems
- Prepare to talk about your knowledge of data analytics and visualization tools
- Research the company culture and values to ensure you are a good fit for the role
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