Manager, Know Your Customer

About the Role

Circle is a leading internet financial platform company, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. The company's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet.

As a Manager, KYC, you will be working closely with various stakeholders, including the Commercial teams, to ensure that customer compliance walkthroughs and reviews are conducted in a thorough and timely manner. Your ability to lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities, will be essential to the success of this role.

What You Will Do

• Oversee customer KYC, onboarding, and periodic review processes, ensuring timely execution and consistent adherence to service-level agreements (SLAs)
• Manage case volumes across workflows to ensure efficient execution and consistent quality
• Lead the drafting of Customer Risk Acceptance memos, delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups
• Develop and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor
• Collaborate with Commercial teams to ensure seamless customer onboarding and issue escalation
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes
• Partner with Circle's engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams
• Lead customer compliance walkthroughs and reviews of clients' programs and controls, identifying gaps/deficiencies and partnering constructively with stakeholders to deliver a strong customer experience

What We Are Looking For

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence
• 2+ years of relevant crypto experience
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls
• Strong knowledge of KYC regulations and operations, including the ability to stay up-to-date on regulatory developments and industry trends in the digital asset ecosystem
• Proven ability to collaborate cross-functionally with Product, Engineering, and other stakeholders
• Excellent leadership and management skills, with the ability to drive quality, consistency, and risk-based decision-making across teams
• Strong analytical and problem-solving skills, with the ability to identify inefficiencies and implement practical, technology-driven improvements

Nice to Have

• Experience working with Excel and other data analysis tools
• Familiarity with blockchain technology and digital assets
• Knowledge of AI-enabled tools and their application in compliance and KYC workflows
• Experience working in a fast-paced, dynamic environment with a strong focus on innovation and growth

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading fintech company and contribute to the development of innovative financial crime compliance operations
• Collaborative and dynamic work environment with a focus on innovation and growth
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools, including AI-enabled platforms and data analysis software
• Recognition and reward programs for outstanding performance and contributions

• Be prepared to discuss your experience with KYC regulations and operations, including your ability to stay up-to-date on regulatory developments and industry trends in the digital asset ecosystem.
• Highlight your ability to leverage AI-enabled tools within compliance or KYC workflows, and provide examples of how you have implemented responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
• Show your passion for harnessing the power of digital currency, blockchain technology, and emerging technologies to modernize financial crime compliance operations.
• Emphasize your leadership and management skills, including your ability to drive quality, consistency, and risk-based decision-making across teams.
• Prepare examples of how you have identified inefficiencies and implemented practical, technology-driven improvements in your previous roles.
• Be ready to discuss your experience working with cross-functional teams, including Product, Engineering, and other stakeholders.
• Consider creating a portfolio that showcases your experience and skills in KYC and compliance operations, including any relevant certifications or training programs.