Manager, Legal Technology & Operations
WFA Digital Insight
The demand for skilled legal operations professionals has surged in recent years, with a 25% increase in job postings in 2025 alone. As companies like Instacart continue to grow, they require experts who can navigate the intersection of law, technology, and business. With its flexible work approach and commitment to innovation, Instacart stands out as an attractive employer. Candidates should be prepared to showcase their experience with legal technology systems, cross-functional collaboration, and strategic planning. Before applying, it's essential to understand the company's unique culture and the role's expectations.
Job Description
About the Role
As a Manager of Legal Technology & Operations at Instacart, you will play a critical role in driving the strategy and execution of innovative technology and operational initiatives that support both the legal department and broader business functions. This role is a unique blend of strategic planning, technology leadership, and cross-functional collaboration. You will work across various teams, including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems, to drive automation, cost savings, and scalable processes that keep pace with Instacart's growth.The legal operations team is a vital part of Instacart's success, and as a manager, you will be responsible for leading the design and deployment of efficient, customer-centric operational methods within the Contract Lifecycle Management (CLM) systems. You will also drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
What You Will Do
- Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale
- Own the design and deployment of efficient, customer-centric operational methods within CLM systems
- Drive technology innovation by identifying and evaluating emerging tools and trends
- Implement procurement practices that generate cost savings in the contracting and review process
- Manage the eBilling system and adhere to Billing Guidelines
- Participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department
- Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business
- Collaborate with cross-functional teams to drive automation, cost savings, and scalable processes
- Develop and maintain relationships with key stakeholders, including legal, finance, IT, and business teams
- Stay up-to-date with industry trends and best practices in legal operations and technology
What We Are Looking For
- 5+ years of experience in legal operations, strategy & operations, or a related field
- Demonstrated experience managing technology systems and cross-functional programs
- Proven track record leading at least two end-to-end technology implementations with deep systems integrations
- Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously
- Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams
- Experience working with Salesforce, Excel, and other legal technology systems
- Strong understanding of contract lifecycle management and procurement practices
- Ability to work in a fast-paced, evolving environment
Nice to Have
- Experience working in a high-growth tech company or similarly dynamic organization
- Knowledge of emerging trends and technologies in legal operations
- Experience with Oracle, Zip, CPQ, and other enterprise systems
- Certification in legal operations or a related field
- Experience with data analysis and visualization tools
Benefits and Perks
- Flexible work arrangement, with the option to work remotely
- Competitive compensation and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Access to cutting-edge technology and tools
- Collaborative and supportive team environment
- Recognition and reward for outstanding performance
- Comprehensive health and wellness programs
- Generous PTO and holiday schedule
How to Stand Out
- Be prepared to showcase your experience with legal technology systems, including Salesforce and Excel, and provide specific examples of how you've driven innovation and automation in previous roles.
- Highlight your ability to collaborate with cross-functional teams and stakeholders, and demonstrate your understanding of the importance of effective communication in a fast-paced environment.
- Emphasize your analytical and project management skills, and be prepared to discuss your experience with contract lifecycle management and procurement practices.
- Showcase your knowledge of emerging trends and technologies in legal operations, and demonstrate your ability to stay up-to-date with industry best practices.
- Be prepared to discuss your experience working in a high-growth tech company or similarly dynamic organization, and highlight your ability to thrive in a rapidly evolving environment.
- Consider creating a portfolio or examples of your work, such as process improvements or technology implementations, to demonstrate your skills and experience to potential employers.
- Don't be afraid to ask about the company culture, team dynamics, and opportunities for growth and development during the interview process.
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