Manager, Operational Excellence (Provider Operations)
WFA Digital Insight
The demand for operational excellence specialists in the healthcare tech industry is skyrocketing, with a 25% growth rate in 2025. As a key player in this field, Blink Health is looking for a highly skilled Manager, Operational Excellence to drive process improvements and scalability. With the rise of digital health solutions, this role offers a unique opportunity to make a significant impact on the industry. Candidates should be prepared to showcase their analytical skills, strategic thinking, and experience in driving operational excellence in fast-paced environments. Before applying, it's essential to understand the company's commitment to innovation and patient-centric approach.
Job Description
About the Role
The Manager, Operational Excellence will play a crucial role in defining, owning, and scaling the systems, workflows, and operating model that power Provider Operations at Blink Health. This highly strategic and analytical role will focus on end-to-end process design, cross-functional alignment, and long-term scalability. The ideal candidate will have a strong background in operational excellence, with experience in developing and implementing process improvements that drive efficiency and growth.The Provider Operations team is responsible for enabling high-quality, efficient provider engagement and driving performance across the Provider Growth team. As a key member of this team, the Manager, Operational Excellence will partner closely with Sales, RevOps, Product, and Marketing to define best practices and ensure Provider Operations can operate efficiently at scale.
Blink Health is committed to making prescriptions accessible and affordable to everyone, and this role will contribute significantly to that mission. The company's products, BlinkRx and Quick Save, have already made a significant impact on the industry, and this role will help drive further innovation and growth.
What You Will Do
- Develop and implement operational strategies to drive process improvements and scalability
- Design and evolve Provider Operations workflows to ensure efficiency and effectiveness
- Lead high-impact, cross-functional initiatives to drive measurable improvements across the organization
- Partner with Sales, RevOps, Product, and Marketing to define best practices and ensure cross-functional alignment
- Analyze data to identify systemic inefficiencies and design solutions to improve scalability, consistency, and provider experience
- Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations
- Collaborate with stakeholders to gather requirements and develop scalable system and tooling improvements
- Develop and maintain performance standards to drive measurable improvements across the organization
- Identify opportunities for process automation and implement solutions to drive efficiency
- Stay up-to-date with industry trends and best practices to continuously improve operational excellence
What We Are Looking For
- 4+ years of experience in operational excellence, process improvement, or a related field
- Proven track record of developing and implementing process improvements that drive efficiency and growth
- Strong analytical skills, with experience in data analysis and interpretation
- Excellent problem-solving skills, with the ability to approach ambiguous challenges with structured thinking and creativity
- Strong technical proficiency, with experience in data analysis tools such as Google Sheets, SQL, and BI tools
- Collaborative mindset, with experience gathering requirements and partnering with cross-functional stakeholders
- Excellent communication skills, with the ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical stakeholders
- Bachelor's degree in Business, Operations Management, or a quantitative field
- Experience in the healthcare tech industry is preferred but not required
Nice to Have
- Experience with project management tools such as Asana, Trello, or Jira
- Certification in operational excellence or a related field, such as Six Sigma or Lean
- Experience with automation tools such as Zapier or Automate.io
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing and innovative company in the healthcare tech industry
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Professional development opportunities, including training and conference sponsorships
- Access to the latest tools and technologies
- Recognition and rewards for outstanding performance
- Comprehensive health insurance package
- Generous paid time off policy
- Remote stipend to support home office setup and productivity
How to Stand Out
- Make sure to highlight your experience in operational excellence, process improvement, and data analysis in your application.
- Showcase your ability to approach ambiguous challenges with structured thinking and creativity.
- Be prepared to provide specific examples of process improvements you've developed and implemented in previous roles.
- Demonstrate your understanding of the healthcare tech industry and Blink Health's unique value proposition.
- Practice your communication skills, as the ability to clearly articulate strategy and recommendations is crucial for this role.
- Be prepared to discuss your experience with data analysis tools such as Google Sheets, SQL, and BI tools.
- Show enthusiasm for the company's mission and values, and explain how you can contribute to its growth and success.
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