Manager, Organizational Development - Technology, Product, Online, and Customer

About the Role

The successful candidate will be part of a team that is passionate about driving business results through people and organizational development. They will have the opportunity to work on large-scale organizational design initiatives, as well as lead smaller projects independently. The role involves close collaboration with senior leaders, HR Business Partners, and other stakeholders to ensure that organizational development solutions are aligned with business strategy and goals.

The team context is fast-paced and dynamic, with a focus on innovation and customer satisfaction. The Manager, Organizational Development, will report to the Senior Manager, Organizational Development, and will have opportunities to develop their skills and expertise through training, mentoring, and coaching.

What You Will Do

• Partner with business leaders and HR teams to design and implement organizational development solutions aligned to business strategy
• Gather and analyze data to identify gaps between current and desired organizational states
• Develop and implement organization design initiatives, including team alignment, discovery, and design of future-state organizations
• Support benchmarking efforts by comparing organizational health to industry standards and recommending improvements
• Draft supporting materials, including organizational structures/charts, operating/governance models, and process maps
• Conduct analysis to understand the desired future state and success metrics, and identify best-fit OD solutions
• Design and facilitate key events, such as workshops, to support leaders in achieving intentional alignment and planning
• Conduct change impact assessments and create communication plans and materials to support leadership and associate transitions
• Coordinate with partner teams, such as learning, communications, compensation, and talent acquisition, to ensure smooth implementation
• Create draft materials to support adoption of new structures and ways of working, via change integration support, leading workshops, and coordinating learning
• Follow up on project success metrics post-implementation to ensure optimal adoption and partner with the business and HR Business Partners to make adjustments and plans as appropriate

What We Are Looking For

• Minimum 3 years' experience in organizational design, internal consulting, or HR strategy roles
• Proven experience in change initiatives in complex, matrixed environments
• Strong facilitation, stakeholder engagement, and change management skills
• Experience gathering and synthesizing data to support informed decision-making
• Master's degree in Organizational Development, I/O Psychology, HR, Business, or related field
• Excellent analytical, communication, and project management skills
• Ability to work in a fast-paced, dynamic environment and prioritize multiple projects simultaneously
• Strong stakeholder engagement and partnership skills, with ability to build trust and credibility with senior leaders and HR Business Partners

Nice to Have

• Experience with organizational development methodologies and tools, such as PROSCI or similar
• Knowledge of industry trends and best practices in organizational development and change management
• Experience working in a retail or similar industry, with understanding of the challenges and opportunities faced by organizations in this sector
• Certification in organizational development, change management, or related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading retailer and contribute to the success of the organization
• Collaborative and dynamic work environment, with opportunities for professional growth and development
• Flexible working arrangements, including remote work options
• Access to training, mentoring, and coaching to support professional development
• Recognition and reward programs, including bonuses and incentives
• Comprehensive health and wellness programs, including medical, dental, and vision coverage
• Retirement savings plan, including 401(k) matching
• Paid time off, including vacation, sick leave, and holidays

• To stand out in this role, make sure to highlight your experience with organizational development methodologies and tools, such as PROSCI or similar.
• Be prepared to provide specific examples of your experience with change initiatives in complex, matrixed environments, and how you have successfully managed stakeholder engagement and partnership.
• Showcase your analytical and problem-solving skills by providing examples of how you have gathered and synthesized data to support informed decision-making.
• Emphasize your ability to work in a fast-paced, dynamic environment and prioritize multiple projects simultaneously.
• Don't be afraid to ask questions during the interview process, such as what the typical career path is for someone in this role, or what the biggest challenges are that the team is currently facing.
• Consider reaching out to current or former employees to get a sense of the company culture and what it's like to work in this role.
• Be prepared to discuss your experience with industry trends and best practices in organizational development and change management, and how you have applied these in previous roles.