Manager, Professional Services Engineers
WFA Digital Insight
The demand for skilled engineering managers in the remote job market has grown significantly, with companies like Gitlab leading the charge. As a hub for digital transformation, Gitlab offers a unique opportunity for professionals to shape the future of DevSecOps. With over 50 million registered users, Gitlab's impact is undeniable. In this role, you'll leverage your technical expertise and leadership skills to drive customer success. Before applying, consider how your experience aligns with Gitlab's values and high-performance culture.
Job Description
About the Role
As a Manager of Professional Services Engineers at Gitlab, you will be responsible for leading a team of engineers who work directly with customers to deliver installation, migration, training, and advisory services across the full Gitlab platform. This is a people-first role with meaningful technical depth, requiring you to step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale.In this role, you will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution.
The team you will be managing consists of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment. Your first year will be focused on strengthening team capability, improving delivery consistency, and creating the conditions for a high-performing services team across the region.
What You Will Do
- Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
- Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
- Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
- Monitor project progress, identify areas for improvement, and implement changes to optimize delivery.
- Collaborate with Technical Architects to ensure technical consistency and quality in delivery.
- Partner with Sales, Customer Success, and other stakeholders to align on customer needs and deliver solutions that meet those needs.
- Develop and maintain relationships with key customers, ensuring high levels of customer satisfaction.
- Stay up-to-date with industry trends, best practices, and new technologies, applying this knowledge to continuously improve delivery and outcomes.
What We Are Looking For
- Experience in managing or leading teams of engineers or consultants, preferably in a professional services or consulting environment.
- Strong technical background, with experience in software development, DevSecOps, or a related field.
- Excellent leadership and management skills, with the ability to motivate and develop team members.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and team members.
- Experience with Agile methodologies and version control systems, such as Git.
- Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions.
- Experience working in a remote or distributed team environment.
- Ability to travel occasionally for customer meetings or team events.
Nice to Have
- Experience with Gitlab or similar DevSecOps platforms.
- Knowledge of cloud computing platforms, such as AWS or Azure.
- Experience with project management tools, such as Asana or Jira.
- Certification in Agile methodologies or project management.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a leading DevSecOps platform and contribute to the company’s mission.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Professional development opportunities, including training and certification programs.
- Flexible working hours and remote work arrangements.
- Access to the latest technologies and tools.
- Recognition and reward for outstanding performance.
How to Stand Out
- Ensure your resume highlights your experience in managing or leading teams of engineers or consultants, as well as your technical background in software development or DevSecOps.
- Develop a strong understanding of Gitlab's values and high-performance culture, and be prepared to discuss how your experience and skills align with these.
- Prepare examples of your experience working in a remote or distributed team environment, and how you overcame any challenges that came with it.
- Research the company's products and services, and be prepared to discuss how you can contribute to the company's mission.
- Be prepared to discuss your experience with Agile methodologies and version control systems, such as Git.
- Make sure to highlight your problem-solving skills and ability to analyze complex problems and develop creative solutions.
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