Manager, Provider Relations
WFA Digital Insight
The demand for skilled professionals in healthcare operations is on the rise, with a growing need for experts who can navigate complex provider networks. As the healthcare landscape continues to evolve, companies like Reliance Health are at the forefront, leveraging technology to make quality healthcare more accessible. With the global healthcare market expected to reach
Job Description
About the Role
The Manager, Provider Relations role is a critical component of Reliance Health's mission to transform the healthcare landscape. As a key member of the team, you will be responsible for leading and streamlining provider network operations across different markets. This role requires a deep understanding of the healthcare industry, as well as the ability to develop and implement strategies that improve the provider experience and ultimately, patient care.The successful candidate will have a strong background in healthcare administration, provider relations, or a related field, with at least 5 years of experience working in healthcare operations, provider relations, health insurance, or hospital/clinic administration. You will be a strategic thinker with excellent leadership and communication skills, able to build strong relationships with providers and internal stakeholders.
As the Manager, Provider Relations, you will be part of a dynamic team that is passionate about making a difference in the lives of patients. You will have the opportunity to work with a talented group of professionals who are dedicated to improving the healthcare experience.
What You Will Do
- Improve provider experience by developing and using processes that make working with Reliance Health simple and positive for providers
- Identify and fix pain points in the provider journey while ensuring compliance with local regulations in each market
- Strengthen onboarding and engagement so providers understand expectations and can deliver better care from the start
- Measure, monitor, and improve provider network performance using data and analytics to track performance, spot risks, and find areas to improve
- Manage dashboards that set clear targets and allow progress to be measured
- Coach the team regularly using performance data to raise standards of quality, compliance, and responsiveness
- Enhance member experience at providers by creating strategies to improve how Reliance Health members are treated when they visit providers
- Work with providers to reduce wait times and raise the quality of care
- Design incentives that reward providers who consistently give timely, high-quality service
- Collaborate with internal teams, including Claims, Tariffs, and Case Management, to ensure smooth processes and aligned goals
- Address escalations by working across teams, solving immediate issues, and preventing them from happening again
- Lead and develop the team to achieve strong results across all markets
What We Are Looking For
- Bachelor's degree in healthcare administration, pharmacy, public health, business, or a related field
- At least 5 years of experience working in healthcare operations, provider relations, health insurance, or hospital/clinic administration
- Demonstrated success in managing external partnerships or networks, including onboarding, contracting, and relationship management
- Strong leadership experience with proven ability to manage, coach, and develop teams
- Experience using data and analytics to monitor performance, identify trends, and drive improvements
- Strong communication and stakeholder management skills, with the ability to influence and collaborate across diverse teams
- Must be authorized to work in Nigeria, Senegal, or Cote d'Ivoire, with working knowledge of local business or healthcare regulations
- Primary location: Lagos, Nigeria, with travel required to Dakar and other markets
Nice to Have
- Direct experience in healthcare, health insurance, or hospital/clinic administration
- Familiarity with digital health platforms or technology-enabled service delivery
- French and English bilingualism
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and passionate team
- Professional development and growth opportunities
- Flexible working arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive health insurance plan
- Generous paid time off policy
- Annual bonus and performance-based incentives
- Opportunities for career advancement and leadership development
How to Stand Out
- Tip: Highlight your experience in managing external partnerships or networks, including onboarding, contracting, and relationship management, as this is a key requirement for the role.
- To stand out, be prepared to provide specific examples of how you have improved provider experience and member satisfaction in previous roles.
- Make sure to review Reliance Health's mission and values, and be prepared to discuss how your skills and experience align with the company's goals.
- Familiarize yourself with the latest trends and technologies in healthcare, particularly in emerging markets.
- When negotiating salary, consider the cost of living in Nigeria and the company's overall compensation package.
- Be prepared to ask questions about the company culture, team dynamics, and opportunities for growth and development.
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