Manager, Quality Assurance

About the Role

The role requires a deep understanding of the hospitality industry, as well as the ability to navigate complex situations and balance owner and partner expectations. You will be responsible for performing on-site evaluations, reviewing findings with property leadership, and providing actionable insights to drive improvement. Your analytical skills will be essential in preparing detailed reports with supporting images for internal analysis.

As a Manager, Quality Assurance, you will be part of a team of industry experts in domains such as brand management, innovation, food and beverage, wellness, and owner relations. This is an opportunity to work with a renowned brand and contribute to the company's mission to provide exceptional hospitality experiences.

What You Will Do

• Perform routine Quality Assurance evaluations to ensure brand standards are met
• Conduct on-site audits to assess cleanliness, safety, and adherence to brand standards
• Review findings with property leadership and provide actionable insights for improvement
• Prepare detailed reports with supporting images for internal analysis
• Apply knowledge of product replacement cycles, renovations, and physical upgrades to maintain brand standards
• Navigate complex situations with a solutions-oriented mindset
• Address inquiries and communications made internally, both verbally and in written communications
• Participate in Consistency exercises to ensure brand standards are upheld
• Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals
• Participate in activities outside of QA to gain a better knowledge of other departments

What We Are Looking For

• 5+ years of experience in quality assurance, hospitality, or a related field
• Strong understanding of brand standards and the ability to uphold them
• Excellent analytical and problem-solving skills
• Ability to work remotely and travel as needed
• Strong communication and interpersonal skills
• Ability to navigate complex situations and balance owner and partner expectations
• Knowledge of product replacement cycles, renovations, and physical upgrades
• Experience with auditing and reporting software
• Strong attention to detail and organizational skills

Nice to Have

• Experience working with a renowned hospitality brand
• Knowledge of industry-specific software and systems
• Certification in quality assurance or a related field
• Experience in a leadership or management role

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a renowned hospitality brand
• Remote work arrangement with flexible scheduling
• Professional development and growth opportunities
• Access to industry-leading training and resources
• Comprehensive health and wellness benefits
• Generous PTO and vacation time
• Remote stipend and expense reimbursement

• Develop a strong understanding of brand standards and the ability to uphold them in a quality assurance role.
• Highlight your analytical and problem-solving skills, as well as your ability to navigate complex situations.
• Showcase your experience with auditing and reporting software, and your attention to detail and organizational skills.
• Be prepared to discuss your experience working with a renowned hospitality brand, and your knowledge of industry-specific software and systems.
• Emphasize your ability to work remotely and travel as needed, and your strong communication and interpersonal skills.
• Consider obtaining certification in quality assurance or a related field to stand out as a candidate.
• Research the company culture and values, and be prepared to discuss how you align with them.