Manager, Technical Support

Elite Technology·Remote(United Kingdom)
Support

WFA Digital Insight

As demand for cloud-native SaaS platforms grows, tech-savvy professionals with remote work experience are in high demand. With the rise of automation in law firm operations, companies like Elite Technology are seeking skilled leaders to oversee technical support. Candidates should be prepared to showcase their ability to communicate effectively with senior leaders and drive systemic improvements.

Job Description

About the Role

The Manager, Technical Support will build and lead a high-performing technical team focused on cloud service health, API incidents, and platform reliability.

Responsibilities

  • Build, lead, and coach the Technical Support team
  • Own technical case management, including prioritization and communication
  • Implement end-to-end case ownership and ensure timely resolution of incidents
  • Act as incident commander during critical events and serve as a customer-facing technical leader during escalations

Requirements

  • Extensive experience in technical support leadership and communication with senior business and technical leaders
  • Strong understanding of cloud services, API management, and platform reliability

How to Stand Out

  • Develop a strong understanding of cloud-native SaaS platforms and their technical support requirements
  • Showcase your ability to lead high-performing teams and drive systemic improvements
  • Prepare to discuss your experience with incident management and communication with senior leaders
  • Highlight your analytical and problem-solving skills, as well as your ability to work in a fast-paced environment
  • Be prepared to provide specific examples of your experience with technical support tools and technologies

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