Manager, Third-Party Risk Management (GTM)

About the Role

As a key member of the risk management team, the Manager will help design and improve onboarding workflows, drive customer and supplier sanctions screening operations, and support complex escalations. The ability to integrate risk tooling into business processes at scale will be essential in this role. The ideal candidate will possess a deep understanding of sanctions regimes, KYC/KYB requirements, AML concepts, export controls, adverse media screening, and customer due diligence frameworks.

The company is committed to creating a world-class customer and ecosystem risk program, and this role will play a vital part in achieving that goal. With a hybrid work model that includes 3 days in the office per week, the successful candidate will need to be adaptable and able to work effectively in a fast-paced environment.

What You Will Do

• Lead the day-to-day execution of customer and advertiser risk reviews, KYC/KYB onboarding, sanctions screening, and enhanced due diligence workflows across global customer populations.
• Manage lifecycle risk operations from onboarding through monitoring, escalation, reassessment, and offboarding for customers, advertisers, and strategic counterparties.
• Oversee sanctions screening operations across both customer and supplier populations, including the development of automated screening workflows, escalation management, adverse media review, and disposition governance.
• Build and operationalize scalable customer risk and sanctions screening procedures and governance frameworks aligned to Openai's risk tolerance and evolving regulatory expectations.
• Partner closely with Legal, Security, Procurement, Finance, and GTM teams to integrate risk controls into onboarding and operational workflows.
• Lead integration and optimization efforts across systems such as Salesforce, Persona, screening providers, workflow automation tools, and internal platforms.
• Develop dashboards, metrics, SLAs, and reporting mechanisms to provide leadership visibility into customer risk operations and screening effectiveness.
• Support investigations and escalations involving sanctions concerns, suspicious activity, fraud indicators, regulatory inquiries, or customer misuse scenarios.
• Build repeatable operational playbooks for onboarding, sanctions screening, adverse media review, and escalation handling.
• Identify opportunities to automate workflows and improve operational scalability without compromising control effectiveness.
• Explore and deploy AI tools to enhance and streamline Openai's trade compliance efforts.

What We Are Looking For

• 6+ years of experience in customer risk operations, KYC/KYB, AML, sanctions compliance, third-party risk management, or related operational risk functions.
• Experience operating scalable onboarding, screening, and case management workflows in high-growth environments.
• Strong understanding of sanctions regimes, KYC/KYB requirements, AML concepts, export controls, adverse media screening, and customer due diligence frameworks.
• Sophisticated understanding of how U.S. and international sanctions laws apply to multinational companies operating globally.
• Experience integrating or optimizing systems such as Persona, Salesforce, OneTrust, workflow automation platforms, or similar operational tooling.
• Strong analytical and operational problem-solving skills with the ability to make risk decisions in ambiguous situations.
• Excellent communication and stakeholder management skills, with the ability to balance business enablement and effective control execution.
• Proficiency in Excel and experience with GTM systems.

Nice to Have

• Experience working in a hybrid or fully remote work environment.
• Knowledge of AI-powered tools for trade compliance and risk management.
• Certification in a related field, such as CCEP or CFE.
• Experience with cloud-based workflow automation platforms.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work with a pioneering AI technology company.
• Hybrid work model with 3 days in the office per week.
• Relocation assistance for new employees.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible paid time off and holidays.

• Highlight your experience with scalable onboarding, screening, and case management workflows in your resume and cover letter.
• Be prepared to discuss your understanding of sanctions regimes and KYC/KYB requirements during the interview process.
• Showcase your analytical and problem-solving skills by providing specific examples of risk decisions you've made in previous roles.
• Familiarize yourself with Openai's products and services to demonstrate your interest in the company and role.
• Prepare to discuss your experience with AI-powered tools and workflow automation platforms.
• Consider creating a portfolio that showcases your risk management experience and skills.
• Research the company's culture and values to ensure alignment with your own goals and expectations.