Manager User Group Program 11132
WFA Digital Insight
In today's remote work landscape, the demand for leaders in user engagement and community development is soaring. Companies are recognizing that building strong customer networks helps foster loyalty and collaboration. This role at Coupa is especially fascinating as it requires not only strategic vision but also the ability to leverage advanced platforms like Bevy for user engagement. Coupa stands out with its commitment to innovation and a collaborative work environment, positioning itself as a leader in total spend management. Candidates should possess strong leadership skills and a background in managing community programs to thrive in this exciting role.
Job Description
About the Role
As a Senior Manager of the User Group Program at Coupa Software, you will lead the strategic development and execution of our global user group initiatives, both virtual and in-person. Your leadership will be pivotal in enhancing customer engagement through a community-driven approach.Responsibilities
- Develop a strategic vision and roadmap aligned with business objectives for the user group program.
- Lead and manage a team responsible for daily operations and event coordination.
- Collaborate with Sales, CVMs, and Field Marketing to create targeted strategies for user group growth.
- Oversee the implementation of the Bevy platform for seamless virtual events.
- Establish a clear framework for organizing and supporting user groups globally.
Requirements
- Proficient in Salesforce and Excel for data management and reporting.
- Experience in managing community programs or user engagement initiatives.
- Strong leadership and team management skills.
Nice to Have
- Familiarity with event planning and execution, particularly in a virtual or hybrid format.
- Previous experience working in software or technology sectors.
Benefits
- Work in a collaborative environment that prioritizes innovation and transparency.
- Opportunities for professional growth and development within a global network.
How to Stand Out
- Brush up on your Salesforce and Excel skills as proficiency in these tools is crucial for your success in this role.
- Highlight any previous experience in community management or user engagement during your application to make your profile stand out.
- Prepare to discuss how you've used data to drive decisions or improve programs in past roles.
- During interviews, focus on your leadership style and team management experiences; they want to see how you lead and motivate your team.
- Research Coupa's culture and values to demonstrate your alignment with their collaborative and innovative approach during your interview.
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