Manager, UX Research
WFA Digital Insight
The demand for skilled UX researchers has grown significantly in the remote job market, with a focus on human-centered experiences and AI-powered technologies. As companies like Dayforce evolve their platforms to incorporate more intelligent and agentic human capital management solutions, the need for experts who can lead research teams and inform product decisions has become crucial. With the UX research market expected to continue its upward trend, professionals with strong diplomatic and leadership skills are in high demand. Dayforce stands out in this space with its commitment to making work life better through technology. Before applying, candidates should be prepared to demonstrate their ability to manage remote teams, drive strategic research, and collaborate with cross-functional teams.
Job Description
About the Role
The Manager, UX Research position at Dayforce is a key leadership role that entails leading a team of researchers to shape the future of human-AI workforce experiences. This role is critical in driving the company's transformation into an AI-powered and agentic human capital management platform. The successful candidate will be responsible for managing a team of 5-7 researchers, including providing coaching, feedback, and guidance on project work, as well as contributing to the development of early career researchers.Dayforce is committed to creating exceptional experiences for its customers and users, and this role will play a pivotal part in ensuring that research informs product strategy and direction. The company is looking for a leader with a strong diplomatic bent, who can bring cross-functional collaborators into the work and uphold the values and quality standards in a stakeholder-rich environment.
The role will involve working closely with Product, Design, Engineering, and AI teams to identify opportunities where automation, assistance, and human expertise can work together to create customer value. The Manager, UX Research will be responsible for establishing a vision for how research informs product strategy, AI innovation, and experience quality across Dayforce.
What You Will Do
- Manage a team of 5-7 researchers, including 1:1s, regular coaching and feedback on project work, professional development, and performance reviews
- Bring a B2B strategic mindset to help researchers connect their work to business value and drive impact
- Lead the research direction of the team, establishing a vision for how research informs product strategy, AI innovation, and experience quality
- Partner with Product, Design, Engineering, and AI teams to shape the future of intelligent and agentic experiences
- Identify opportunities where automation, assistance, and human expertise can work together to create customer value
- Help develop early career researchers through modeling advanced research skills
- Uphold quality standards in the face of pressures such as timelines, feedback, and workloads
- Build relationships and partner with leaders across Product Management, Design, Engineering, and Strategy
- Ensure the team maintains focus on their work, avoiding disruption and distraction
- Guide the evolution of research operations to enable an effective, scalable, and efficient research function
What We Are Looking For
- Existing management experience, preferably in a UX research or related field
- Strong diplomatic and leadership skills, with the ability to bring cross-functional collaborators into the work
- Experience in driving strategic research and informing product decisions
- Ability to manage and develop a team of researchers
- Strong understanding of human-centered design principles and AI-powered technologies
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Experience with research tools and methodologies
Nice to Have
- Experience in the human capital management or HR technology industry
- Knowledge of AI and machine learning principles
- Certification in UX research or a related field
- Experience with agile development methodologies
Benefits and Perks
- Opportunity to work with a leading human capital management company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technologies and tools
- Competitive compensation and benefits package
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to demonstrate your experience in managing remote teams and driving strategic research
- Showcase your ability to collaborate with cross-functional teams and drive product decisions
- Highlight your understanding of human-centered design principles and AI-powered technologies
- Emphasize your strong diplomatic and leadership skills, with the ability to bring collaborators into the work
- Be prepared to discuss your experience with research tools and methodologies, and how you have applied them in previous roles
- Consider creating a portfolio that showcases your research experience and skills, including case studies and examples of your work
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