Manager, Vendor Management Office

About the Role

Day-to-day, this role entails managing the lifecycle of vendor relationships, from onboarding to offboarding, ensuring that all processes are compliant with labor laws and regulations. It also involves collaborating closely with internal stakeholders, including IT and third-party partners, to resolve system issues, enhance functionality, and drive business improvements. Given the nature of the role, familiarity with vendor management systems and a strong understanding of contingent workforce regulations are essential.

As a leader within the organization, this position offers the opportunity to mentor and grow a team of specialists, fostering a culture of excellence and accountability. The right candidate will be adept at interpreting data, generating insights, and driving business decisions that align with WWT's strategic objectives.

What You Will Do

• Lead a team of Services Partner Management Specialists, overseeing their development and ensuring the team meets its objectives.
• Oversee the day-to-day operations of the contingent workforce program, ensuring compliance with all relevant laws and regulations.
• Manage the strategic administration of vendor management systems, overseeing complex data operations and system enhancements.
• Collaborate with IT and third-party partners to resolve system issues, implement process improvements, and ensure the highest level of system governance.
• Develop and maintain relationships with key stakeholders, including vendors, to ensure seamless execution of partner system processes.
• Set team goals, manage workload distribution, and ensure accountability for key program metrics.
• Interpret data, generate reports, and drive business improvements based on insights derived from system analytics.
• Ensure that all vendor management processes are aligned with WWT's strategic objectives and operational requirements.
• Partner with the HR and procurement teams to ensure that all contingent workforce programs are properly supported and compliant.
• Develop and maintain documentation of processes, procedures, and guidelines for the contingent workforce program.

What We Are Looking For

• Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field.
• A minimum of 5 years of progressive experience in partner management, contingent workforce operations, or staffing programs.
• At least 2 years of experience in people leadership or team lead roles, preferably in a vendor management or operations context.
• Proven expertise in managing and optimizing Vendor Management Systems (e.g., Beeline, SAP Fieldglass).
• Strong understanding of labor laws, compliance, and contingent workforce regulations.
• Exceptional communication, stakeholder engagement, and relationship management skills.
• Demonstrated ability to interpret data, generate reports, and drive business improvements based on insights.
• Agile mindset with the ability to adapt in a fast-paced, matrixed environment.

Nice to Have

• Experience with project management tools and software.
• Familiarity with procurement principles and practices.
• Certification in a relevant field, such as HR, operations management, or procurement.
• Experience working in a remote or hybrid work environment.

Benefits and Perks

• Competitive pay and comprehensive benefits package.
• Health and wellbeing programs, including access to onsite health centers and wellness initiatives.
• Financial benefits, such as profit sharing, 401k plan with company matching, life and disability insurance, and tuition reimbursement.
• Generous paid time off, including PTO, sick leave, parental leave, military leave, and holidays.
• Additional perks, such as nursing mothers' benefits, voluntary legal plan, pet insurance, and employee discount program.

• Develop a strong understanding of labor laws and contingent workforce regulations to stand out in the application process.
• Showcase your ability to interpret data and drive business improvements through specific examples from your previous roles.
• Prepare to discuss your experience with vendor management systems and how you've optimized their use in previous positions.
• Highlight your leadership skills, particularly in managing remote or hybrid teams, as this is a valued skill in the current job market.
• Be ready to provide insights into how you maintain compliance and governance in complex operational environments.
• Consider creating a portfolio that demonstrates your project management and analytical skills, as well as any relevant certifications or training.