Managing Director of Client Services

Contact Government Services, LLC·Remote
Software Development
Excel

WFA Digital Insight

As demand for digital transformation specialists grows, Contact Government Services, LLC is seeking a seasoned Managing Director of Client Services. With over 60% of companies adopting remote work, the need for experts in eDiscovery and client management has surged. To succeed in this role, one must possess a deep understanding of eDiscovery, strategic growth, and operational excellence. Candidates should be aware of the company's commitment to innovation and continuous improvement, as well as its focus on delivering high-quality services to clients. With the right skills and experience, this role offers a unique opportunity to make a significant impact in the industry.

Job Description

About the Role

The Managing Director of Client Services is a key leadership position responsible for overseeing the delivery of eDiscovery solutions to clients. This role involves leading enterprise client delivery, strategic growth, and operational excellence. The ideal candidate will have a strong background in eDiscovery, as well as experience in managing large-scale projects and teams. As a senior advisor to clients, the Managing Director will be responsible for building and maintaining strong relationships with clients and stakeholders.

The Managing Director will operate as a trusted leader within the organization, bringing executive presence and credibility to the role. This involves collaborating with Associate Directors, Sales, and Advisory Services to strengthen client relationships, increase visibility, and drive long-term account growth. The role also requires maintaining involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows.

What You Will Do

  • Lead the delivery of eDiscovery solutions across the full lifecycle of litigation and high-profile government investigations
  • Oversee Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows
  • Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams
  • Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows
  • Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models
  • Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth
  • Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks
  • Maintain involvement in key client initiatives focused on innovation and continuous improvement
  • Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources
  • Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes

What We Are Looking For

  • Bachelor's degree in a related field, such as information technology, business, operations management, or similar disciplines
  • 10+ years of experience in eDiscovery or legal technology, with deep expertise in the Electronic Discovery Reference Model and litigation lifecycle
  • Proven ability to translate client needs into scalable, high-quality operational solutions and lead complex, large-scale projects
  • Strong leadership and management skills, with experience in managing teams and mentoring Associate Directors
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions
  • Experience with Excel and other project management tools

Nice to Have

  • Experience with automation, analytics, and AI-enabled workflows
  • Knowledge of emerging data sources and technologies
  • Certification in eDiscovery or a related field

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work remotely and maintain a flexible schedule
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment
  • Access to cutting-edge technologies and tools
  • Recognition and rewards for outstanding performance

How to Stand Out

  • Develop a strong understanding of eDiscovery and the Electronic Discovery Reference Model to stand out in the application process
  • Showcase your experience in managing large-scale projects and teams, and highlight your leadership and management skills
  • Be prepared to discuss your experience with Excel and other project management tools, and demonstrate your ability to analyze complex data and develop effective solutions
  • Research the company's commitment to innovation and continuous improvement, and be prepared to discuss your thoughts on the adoption of automation, analytics, and AI-enabled workflows
  • Prepare examples of your experience in building and maintaining strong relationships with clients and stakeholders, and be ready to discuss your approach to client governance and account growth
  • Consider obtaining certification in eDiscovery or a related field to demonstrate your expertise and commitment to the field

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.