Mandarin - International Telephonic/Video Remote Interpreters

About the Role

The role of a remote interpreter is both challenging and rewarding. You will need to be able to think on your feet, provide accurate and culturally sensitive interpretations, and maintain the highest standards of professionalism. As a member of the Language Services Associates team, you will be part of a dynamic and dedicated group of professionals who are passionate about language and culture.

The company is committed to providing its interpreters with ongoing training and support, ensuring that they have the skills and knowledge needed to excel in their roles. With a focus on quality and customer satisfaction, Language Services Associates is a leader in the language services industry.

What You Will Do

• Provide effective audio and video remote interpreting services to clients
• Answer inbound calls in a timely and professional manner
• Perform basic troubleshooting for technical issues
• Provide superior customer service, responding to client needs and concerns
• Adhere to the Code of Professional Conduct, maintaining strict standards of confidentiality
• Complete assigned training and participate in ongoing Quality Assurance monitoring
• Work collaboratively with other interpreters and team members to achieve common goals
• Maintain accurate records and reports, as required
• Stay up-to-date with industry developments and best practices, applying this knowledge to improve service delivery
• Participate in team meetings and contribute to the development of the company's language services

What We Are Looking For

• Full fluency in both English and Mandarin
• Technology proficiency, including web-based platforms, email, Microsoft Word, and Microsoft Excel
• Experience in interpretation, preferably in a remote setting
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• High level of cultural sensitivity and awareness
• Ability to maintain confidentiality and adhere to professional standards
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively

Nice to Have

• Professional interpreting experience, preferably in a medical or customer service setting
• Industry-specific certifications or training, such as CMI or CCHI
• Proof of 40+ hour medical interpreting training, such as Bridging The Gap or Cross-Cultural
• Experience with audio and video remote interpreting platforms
• Knowledge of other languages, in addition to English and Mandarin

Benefits and Perks

• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible remote work arrangements
• Access to ongoing training and support
• Competitive compensation package
• Health and wellness benefits
• Paid time off and holidays
• Recognition and reward programs for outstanding performance

• When applying, be sure to highlight your experience with audio and video remote interpreting, as well as your proficiency in Microsoft Excel and other web-based platforms.
• To stand out, consider including a portfolio or samples of your interpretation work, demonstrating your skills and expertise.
• Be prepared to discuss your experience with industry-specific certifications or training, such as CMI or CCHI.
• Research the company and its values, and be ready to explain how your own values and goals align with those of Language Services Associates.
• Consider reaching out to current or former employees to gain insights into the company culture and work environment.
• When negotiating salary, be sure to highlight your relevant experience and qualifications, and be prepared to discuss your expectations and requirements.
• Be cautious of companies that do not provide clear information about compensation, benefits, or expectations, and be sure to research the company's reputation and reviews from current and former employees.