Marketing Center of Excellence Ops Lead

About the Role

As a key member of the Marketing team, the successful candidate will work closely with Marketing leadership and working teams to define agency and vendor engagement models, scopes, KPIs, and ways of working. This role requires a deep understanding of marketing production workflows, agency models, scopes of work, rate cards, vendor onboarding, contracting, and payment processes.

The Marketing Center of Excellence Ops Lead will be responsible for creating clear, efficient, and compliant ways of working, and for advising teams on production-related vendor needs, including agency models, production company engagement, usage considerations, and operational risk. This role will also involve maintaining visibility into vendor status, contract terms, spend, renewals, key obligations, and open issues, and creating documentation, training, and communications to help Marketing teams navigate vendor processes and internal systems.

What You Will Do

• Serve as the primary Marketing point of contact for vendor management and production operations needs across external partners
• Partner with Marketing leadership and working teams to define agency and vendor engagement models, scopes, KPIs, and ways of working
• Build foundational Business Affairs frameworks for global marketing activations, including guidance around talent usage rights, localization, channel usage, content edits/slicing, and region-specific production considerations
• Work with Procurement and Commercial Legal to execute vendor agreements and develop Marketing-specific workflows and templates
• Advise teams on production-related vendor needs, including agency models, production company engagement, usage considerations, and operational risk
• Help teams define what success looks like for each vendor relationship and ensure partners are delivering against agreed expectations
• Bring financial and operational discipline to investments through actionable data
• Maintain visibility into vendor status, contract terms, spend, renewals, key obligations, and open issues
• Create documentation, training, and communications to help Marketing teams navigate vendor processes and internal systems
• Support compliance with Openai standards, including privacy, data security, AI tool usage, procurement, finance, and contracting requirements
• Identify opportunities to use AI and automation to improve workflows, scale operations, and reduce friction

What We Are Looking For

• 15+ years of experience in marketing operations, procurement, sourcing, business affairs, commercial legal operations, or production operations
• Hands-on experience working with creative agencies, production companies, media partners, and marketing vendors
• Strong understanding of marketing production workflows, agency models, scopes of work, rate cards, vendor onboarding, contracting, and payment processes
• Experience partnering with cross-functional teams, including Marketing, Procurement, Legal, and Finance
• Excellent communication, project management, and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong analytical and data-driven decision-making skills
• Experience with Excel and other data analysis tools
• Knowledge of marketing automation platforms and AI-powered marketing tools

Nice to Have

• Experience working with AI-powered marketing tools and platforms
• Knowledge of data science and machine learning concepts
• Certification in marketing operations, procurement, or a related field
• Experience working in a remote or distributed team environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading AI company and contribute to the development of innovative marketing solutions
• Collaborative and dynamic work environment
• Professional development opportunities, including training and education programs
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs for outstanding performance
• Comprehensive health and wellness programs, including mental health support
• Generous paid time off and holidays
• Retirement savings plan and matching program
• Employee stock option plan

• Tip: Highlight your experience working with creative agencies, production companies, and media partners in your resume and cover letter.
• To stand out, showcase your ability to build processes and solve day-to-day operational needs, and demonstrate your understanding of marketing production workflows and agency models.
• Be prepared to discuss your experience with data analysis tools, such as Excel, and your ability to drive growth and efficiency in a rapidly evolving industry.
• When preparing for the interview, review the company's website and social media channels to understand their mission, values, and current projects, and be ready to ask informed questions.
• Tip: Emphasize your ability to work in a fast-paced environment, prioritize multiple tasks and projects, and communicate effectively with cross-functional teams.
• Consider creating a portfolio that showcases your marketing operations experience, including examples of successful campaigns, vendor management strategies, and process improvements.
• During salary negotiations, be prepared to discuss your expectations and provide examples of your achievements and the value you can bring to the company.