Marketing & Customer Experience, Working Student

About the Role

As part of a small, collaborative team, the successful candidate will have genuine ownership of their work from day one, with their contributions being visible and valued. This is a unique chance to be part of a brand that is growing rapidly and is committed to building a community around its products.

The role will involve working closely with the Head of Marketing & Brand, assisting in coordinating ongoing campaigns, product launches, and cross-functional marketing projects. The candidate will be expected to maintain project trackers and timelines, ensuring that tasks and deadlines are clearly communicated and followed up on.

What You Will Do

• Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience.
• Triage and escalate issues where needed, contributing to the development and maintenance of a library of response templates.
• Track recurring issues and feedback themes and report insights to the team to inform product and content decisions.
• Support customers with product questions, fit advice, and order-related enquiries.
• Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, focusing on parenting, baby-wearing, and lifestyle niches.
• Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details.
• Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns.
• Assist in the planning and execution of offline marketing activities, including baby fairs, retail partnerships, community events, and the preparation of flyers, postcards, and other informational materials.
• Help coordinate logistics for event appearances, including materials, samples, booth setup, and on-the-ground support.
• Research relevant events, markets, and local partnership opportunities in key cities.
• Maintain project trackers and timelines, ensuring tasks and deadlines are clearly communicated and followed up on.
• Assist with content calendar management, briefing, and asset coordination across channels.

What We Are Looking For

• Currently enrolled in a degree in Marketing, Communications, Business, or a related field.
• Excellent written German and English skills, as you will be writing customer-facing copy and outreach messages.
• Highly organized with strong attention to detail and the ability to manage multiple tasks at once.
• A natural communicator who is empathetic, proactive, and solution-oriented.
• Comfortable working in tools like Trello, Office Suite, and AI tools, with a willingness to learn new platforms.
• Genuine interest in the parenting, family, fashion, or lifestyle space is a significant plus.
• Prior experience in customer service, influencer marketing, or project coordination is welcome but not required.

Nice to Have

• Experience with content creation and social media management.
• Basic understanding of digital marketing principles and trends.
• Familiarity with event planning and coordination.

Benefits and Perks

• 20 hours/week with flexible scheduling to accommodate your studies.
• A genuine ownership role with real responsibilities from day one.
• The opportunity to be part of a small, collaborative team where your contributions are visible and valued.
• Based in Berlin with hybrid flexibility, allowing for a balance between office and remote work.
• The chance to grow with a brand at an exciting stage of its journey.
• Professional development opportunities in a dynamic and rapidly growing company.
• Access to the latest tools and technologies to support your work and professional growth.

• Highlight your Excel skills: Showcase your proficiency in Excel by providing specific examples of how you've used it in previous roles or academic projects.
• Prepare for a customer-centric interview: Be ready to discuss times when you've gone above and beyond for customers and how you handle difficult customer service situations.
• Showcase your project management skills: If you have experience with project management tools like Trello or Asana, be sure to mention them and explain how you've used them to manage projects.
• Research the company culture: Understand Flybaby's values and mission, and be prepared to discuss how your own values and work style align with theirs.
• Be ready to talk about your interests: Since a genuine interest in the parenting, family, fashion, or lifestyle space is a plus, be prepared to discuss your hobbies or interests related to these areas.
• Discuss your flexibility and availability: Since the role offers flexible scheduling, be prepared to discuss your availability and how you plan to manage your time effectively.
• Ask about the team and growth opportunities: Show your interest in the company's growth and your potential role in it by asking about the team you'll be working with and opportunities for professional development.