Marketplace & Merchandising Manager

About the Role

The Marketplace & Merchandising Manager will lead a team of 4-6 professionals, including a Parts Specialist, Listings Specialist, QA Specialist, and A+ Content Lead. This team will work together to build scalable workflows, quality standards, and performance metrics to maximize revenue, improve conversion, and strengthen multi-channel visibility.

As a key member of the Pro Coffee Gear team, the Marketplace & Merchandising Manager will work closely with other departments to ensure that the online product catalog is aligned with business priorities and that the brand is well-represented across all sales channels.

What You Will Do

• Continuously evaluate product offers against key competitors across all marketplaces to ensure competitive positioning on price, shipping, promotions, and value.
• Make data-driven decisions on sales, promotions, and discount strategies across channels, balancing revenue growth, inventory goals, and margin targets.
• Set team priorities and create execution tickets to ensure efficient execution across the team.
• Monitor performance across all marketplaces, including revenue, conversion, visibility, and operational metrics, and identify areas for improvement.
• Evaluate and approve new product onboarding, assessing product fit, demand potential, competitive landscape, and operational feasibility.
• Develop and maintain scalable workflows, quality standards, and performance metrics to maximize revenue and improve conversion.
• Lead a team of 4-6 professionals, providing guidance, support, and feedback to ensure that team members are equipped to succeed in their roles.
• Collaborate with other departments to ensure that the online product catalog is aligned with business priorities and that the brand is well-represented across all sales channels.
• Conduct competitive analysis and market research to stay up-to-date with the latest trends and best practices in e-commerce and marketplace management.

What We Are Looking For

• 3+ years of experience in marketplace and merchandising management, with a strong track record of success in managing online product catalogs and driving revenue growth.
• Proven expertise in multi-channel marketplace management, including Shopify, Amazon, eBay, and Walmart.
• Strong analytical and problem-solving skills, with the ability to analyze large datasets and make data-driven decisions.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals.
• Strong communication and stakeholder management skills, with the ability to effectively communicate with cross-functional teams and external partners.
• Ability to work in a fast-paced, dynamic environment, with a strong sense of adaptability and flexibility.
• Strong knowledge of pricing strategy and competitive analysis, catalog and listing management, performance analytics and reporting, and workflow and ticketing systems.

Nice to Have

• Experience with SEO and content optimization, with a strong understanding of how to optimize product listings for search.
• Knowledge of promotions and discount management, with a strong understanding of how to balance revenue growth and margin targets.
• Experience with marketplace policies, compliance, and QA, with a strong understanding of how to ensure compliance with marketplace regulations.
• Strong understanding of the coffee and e-commerce industries, with a passion for delivering exceptional customer experiences.

Benefits and Perks

• Flexible schedule with opportunities for growth and professional development.
• Remote work arrangement, allowing you to work from the comfort of your own home.
• Opportunity to join a dynamic and passionate international team, with a strong sense of camaraderie and shared purpose.
• Access to top-tier coffee and e-commerce training and resources, with opportunities to develop your skills and expertise.
• Competitive compensation and benefits package, with a strong focus on employee well-being and satisfaction.
• Opportunities for career advancement and professional growth, with a strong focus on developing the next generation of leaders in the e-commerce and coffee industries.
• A fun and supportive work environment, with a strong sense of teamwork and collaboration.

• To stand out in this role, be sure to highlight your experience with multi-channel marketplace management and your ability to drive revenue growth through data-driven decision-making.
• Make sure to tailor your resume and cover letter to the specific requirements of the job, and be prepared to talk about your experience with pricing strategy and competitive analysis.
• Practice your leadership and team management skills, and be prepared to talk about your experience leading cross-functional teams and managing external partners.
• Be prepared to talk about your knowledge of marketplace policies, compliance, and QA, and how you ensure compliance with marketplace regulations.
• Consider building a portfolio of your work, including examples of your experience with SEO and content optimization, promotions and discount management, and marketplace policies, compliance, and QA.
• When negotiating salary, be sure to highlight your experience and qualifications, and be prepared to talk about your expectations for compensation and benefits.