MDM Data Specialist (L2)
WFA Digital Insight
The demand for skilled data specialists in remote roles has surged, with a 25% increase in job postings over the past year. As companies like Twilio continue to prioritize data-driven decision making, professionals with expertise in master data management are in high demand. With the global shift to remote work, the ability to work effectively in distributed teams is crucial. Twilio's commitment to remote-first work and its strong culture of connection make it an attractive employer for those seeking a flexible yet collaborative environment. Before applying, candidates should be prepared to showcase their technical skills, particularly in data analysis and governance, as well as their ability to communicate complex data insights to non-technical stakeholders.
Job Description
About the Role
The MDM Data Specialist (L2) at Twilio is a critical role that involves managing and maintaining the integrity of enterprise data. This position is the frontline defender of data quality, responsible for implementing rigorous monitoring and remediation processes to eliminate data silos. The successful candidate will work closely with technical teams to optimize MDM hubs and ensure compliance with data governance policies.As a detail-oriented data steward, you will own the lifecycle of master data, ensuring its accuracy, completeness, and consistency. Your day-to-day responsibilities will include managing data hierarchies, relationships, and cross-system mapping, as well as overseeing the matching and merging process to improve data consolidation.
Twilio's dedication to remote-first work and its strong culture of connection mean that, regardless of your location, you will be part of a vibrant team making a global impact. The company's commitment to innovation and customer experience is evident in its products and services, which empower millions of developers worldwide to craft personalized customer experiences.
What You Will Do
- Manage and maintain the 'Golden Record' for core data domains (Customer and Product), including resolving data conflicts and duplicates.
- Manage data hierarchies, relationships, and cross-system mapping.
- Oversee the matching and merging process to improve consolidation of data.
- Establish, measure, and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency).
- Perform root-cause analysis on data discrepancies and lead remediation efforts.
- Design and implement automated data profiling, validation, and cleansing processes.
- Support the development of data governance standards, policies, and business rules.
- Document data lineage, business glossaries, and data dictionaries.
- Facilitate data stewardship activities across business units.
What We Are Looking For
- 3-5 years of experience in data management, data stewardship, or related roles.
- Strong SQL skills for data profiling and analysis.
- Strong understanding of Master Data Management concepts and best practices.
- Experience with data quality tools and methodologies.
- Familiarity with data visualization tools to report on data quality metrics.
- Proficient understanding of data lifecycle management and data modeling concepts.
- Excellent communication skills; the ability to explain technical data issues to non-technical stakeholders.
Nice to Have
- Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.).
- Experience with cloud-based data management systems.
- Knowledge of data governance frameworks and compliance regulations.
- Certification in data management or a related field.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a global, remote-first company.
- Flexible working hours and remote work stipend.
- Access to cutting-edge technology and tools.
- Professional development opportunities, including training and certification programs.
- Health and wellness programs, including mental health support.
- Generous PTO and holiday package.
- Equity and stock options.
How to Stand Out
- Ensure your resume and cover letter are tailored to the role, highlighting your experience in data management and governance.
- Be prepared to discuss your understanding of Master Data Management concepts and best practices during the interview.
- Showcase your proficiency in SQL and data analysis tools, and be ready to provide examples of your work.
- Highlight your ability to communicate complex technical information to non-technical stakeholders.
- Research Twilio's products and services to understand how your role contributes to the company's mission and goals.
- Prepare questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth and development.
- Consider creating a portfolio that demonstrates your data management skills and experience, including any relevant certifications or training.
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