Medical Information PharmD

## About the Role As a Medical Information PharmD at Inizio Engage, you will be the frontline specialist responsible for engaging with customers and healthcare professionals in a robust clinical dialogue. This role is crucial in providing clinical, therapeutic, and safety information to both external and internal stakeholders. You will be part of a team dedicated to delivering high-quality support and information, and your expertise will be invaluable in making a positive impact on patients' lives.

Your day-to-day tasks will involve maintaining excellent quality and productivity standards, adhering to program scripts and guidelines, and accurately collecting and documenting information. You will also be responsible for conducting literature searches and analysis to respond to unsolicited inquiries and providing patient support and drug/medical device product information.

Inizio Engage values quality, partnership, ingenuity, expertise, and energy, and as a member of the team, you will be expected to embody these core values in your work. You will have the opportunity to work on multiple projects simultaneously, leveraging your organizational skills and attention to detail to deliver exceptional results.

## What You Will Do - Maintain excellent quality and productivity standards for all client programs - Adhere to program scripts and guidelines - Accurately collect information required by individual programs in a timely manner - Correctly capture information in specific program databases - Completely and accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints - Exhibit effective verbal and written communication and tele-management skills - Support clinical questions, including on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis - Conduct literature analysis to respond to unsolicited, off-label inquiries - Conduct study compliance calls to volunteers enrolled in clinical/medical research trials - Collect demographic data and disposition for product, sample, and literature fulfillment - Enroll participants in educational seminars - Converse with callers in an empathetic manner and facilitate dialogue to help them understand medical terminology

## What We Are Looking For - Current US healthcare professional license: PharmD - Provides value and demonstrates leadership - Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy - Ability to join frequent meetings and calls without disruption or disconnecting - Excellent verbal, written, and listening communication skills - Knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive information - Strong organizational skills, including working on multiple projects simultaneously - Ability to safeguard patient privacy and confidentiality by following HIPAA guidelines

## Nice to Have - Experience in a similar role or industry - Proficiency in Excel and other Microsoft Office tools - Familiarity with medical terminology and clinical research

## Benefits and Perks - Competitive compensation - Medical, dental, vision, 401(k), life, and disability insurance - Paid time off, maternity, and paternity leave - Employee discounts and exclusive promotions - Recognition programs, contests, and company-wide awards - Exceptional, collaborative culture - Best Places to Work in BioPharma certification - Certified Great Place to Work - Opportunities for professional growth and development - Remote work arrangement with flexible scheduling

• Develop strong skills in Excel and literature searches to stand out in this role.
• Showcase your ability to communicate complex medical information in a clear and concise manner.
• Highlight your experience in conducting clinical research and analyzing data.
• Be prepared to discuss your approach to maintaining patient privacy and confidentiality.
• Research Inizio Engage's core values and be ready to explain how you embody them in your work.
• Practice your verbal communication skills, as you will be interacting with callers and stakeholders regularly.
• Emphasize your ability to work independently and as part of a team, with excellent organizational skills and attention to detail.