Medical Receptionist Healthcare Virtual Assistant

## About the Role As a Medical Receptionist and Healthcare Virtual Assistant, you will play a vital role in managing patient communication, scheduling, and intake coordination for a US-based healthcare practice. Your primary goal will be to ensure a seamless patient experience while maintaining strict HIPAA compliance. You will be working in a fast-paced remote environment, utilizing digital tools and phone systems to provide top-notch support. The healthcare industry has seen a significant shift towards remote services, and this role is at the forefront of that change. As a Medical Receptionist, you will be the first point of contact for patients, handling inbound and outbound calls, scheduling appointments, and responding to patient inquiries. Your ability to multitask, manage high call volumes, and maintain a high level of organization will be essential in this role. You will be part of a remote team, working closely with healthcare professionals to provide exceptional patient care. Your attention to detail, strong communication skills, and experience with medical scheduling platforms will be valuable assets in this position. ## What You Will Do - Answer inbound calls and schedule patient appointments - Complete new patient intake and referral processing - Conduct outbound calls for scheduling, reminders, and follow-ups - Schedule evaluations and follow-up appointments using WebPT - Support remote intake processes, digital forms, and referral uploads - Respond to patient inquiries and frequently asked questions - Verify patient eligibility and insurance benefits - Enter verified insurance details into WebPT - Communicate coverage details and requirements to patients - Process and manage prior authorizations as needed - Provide remote front desk support for patient inquiries - Assist with check-in/out coordination and basic patient concerns ## What We Are Looking For - Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles - Strong English communication skills (written and verbal) - Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar - Experience handling inbound/outbound patient calls, scheduling, and follow-ups - Experience with insurance verification, patient intake, or prior authorization processes - Ability to multitask and manage high call volumes across multiple systems - Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms - Strong organizational skills and attention to detail - Knowledge of HIPAA compliance and handling sensitive patient information ## Nice to Have - Physical Therapy account and clinic experience - Experience with digital forms and referral uploads - Familiarity with WebPT or similar medical scheduling platforms ## Benefits and Perks - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

- Ensure you have a stable internet connection and a dedicated workspace to perform your duties effectively.

• Highlight your experience with EMR/EHR systems and medical scheduling platforms, such as WebPT, in your application.
• Be prepared to provide examples of your ability to multitask and manage high call volumes in a fast-paced environment.
• Familiarize yourself with HIPAA compliance and the importance of handling sensitive patient information.
• Showcase your strong communication skills and experience in handling patient inquiries and concerns.
• Be prepared to discuss your experience with insurance verification, patient intake, and prior authorization processes.
• Research Snapscale and the US-based healthcare practice you will be supporting to demonstrate your interest and knowledge of the company and role.