Medical Secretary

About the Role

The company is committed to redefining healthcare administration and is looking for highly organized and detail-focused individuals to join their team. As a Medical Secretary, you will be working in a fast-paced environment, utilizing your exceptional organizational skills to coordinate appointments, handle correspondence, and maintain accurate records. Your ability to work independently and as part of a team will be essential in delivering high-quality support to patients and clinicians alike.

Curaleaf International is a forward-thinking company that values innovation, compassion, and excellence. As a member of their team, you will have the opportunity to grow your career in a dynamic and supportive environment. With a strong focus on career development and progression, this role is ideal for those looking to take their administrative skills to the next level.

What You Will Do

• Schedule and coordinate patient appointments
• Handle appointment payments and maintain accurate records
• Maintain a professional and personable approach with patients, responding to queries and resolving issues in a timely manner
• Type letters, clinical reports, and transcriptions with high accuracy and attention to detail
• Organize meetings and take minutes, ensuring effective communication and follow-up actions
• Answer patient queries by phone and email, providing exceptional customer service
• Support the wider team with administrative tasks as needed, demonstrating flexibility and a willingness to help
• Utilize MS Outlook, Word, Excel, and Adobe to manage records, correspondence, and other administrative tasks
• Maintain strict confidentiality and adhere to data protection policies
• Develop and implement effective administrative processes, improving efficiency and reducing errors

What We Are Looking For

• Professional and courteous demeanor, with a strong patient-focused approach
• Highly organized and detail-focused, with excellent time management and prioritization skills
• Confident using IT systems, including MS Outlook, Word, Excel, and Adobe
• Discreet and able to maintain strict confidentiality, adhering to data protection policies
• Excellent communication and interpersonal skills, both written and verbal
• Strong organizational and multitasking abilities, with the ability to work independently and as part of a team
• Grade C or higher in Maths and English, or equivalent qualifications
• Experience with medical terminology, although not essential, is desirable

Nice to Have

• Previous experience working in healthcare administration or a related field
• Knowledge of medical cannabis or the pharmaceutical industry
• Certification in medical administration or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for career development and progression
• Sociable hours with no late nights or weekends
• Supportive, inclusive, and diverse workplace
• Remote work stipend and equipment provided
• Professional development and training opportunities
• Access to a comprehensive employee assistance program
• Recognition and reward schemes for outstanding performance

• Ensure you have a strong understanding of Excel and MS Office, as these skills are essential for the role
• Highlight your attention to detail and organizational skills in your application and during the interview process
• Prepare examples of times when you have worked in a fast-paced environment and prioritized multiple tasks
• Research the company and the medical cannabis sector to demonstrate your interest and knowledge
• Be prepared to provide examples of how you have maintained confidentiality and handled sensitive information in previous roles
• Consider creating a portfolio or examples of your administrative work to showcase your skills and experience
• Don't be afraid to ask about career development opportunities and how the company supports the growth of its employees