Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

About the Role

The ideal candidate will have a strong understanding of insurance workflows, excellent communication skills, and the ability to work independently with minimal distractions. You will be working closely with the practice's leadership and administrative team to ensure seamless coordination and resolve any issues that may arise.

Virtual Rockstar's client is a forward-thinking physical therapy practice that prioritizes proactive, personalized care and is committed to helping patients achieve long-term wellness outcomes. The company values accuracy, communication, accountability, and efficiency in delivering high-quality patient care, making this an exciting opportunity for a skilled medical virtual assistant to join a dynamic and supportive team.

What You Will Do

• Verify patient insurance eligibility and benefits accurately prior to appointments
• Review copays, deductibles, authorization requirements, and coverage limitations
• Update patient records with current and accurate insurance information
• Ensure all insurance details and ID numbers are entered correctly into the EMR system
• Obtain and track prior authorizations for therapy services and procedures
• Communicate directly with insurance providers via phone and payer portals
• Follow up on pending authorizations and document updates accurately
• Maintain organized records of authorization approvals, denials, and expiration dates
• Clarify coverage details with insurance companies and resolve discrepancies
• Track pending insurance claims and authorization-related issues
• Assist with identifying and preventing claim rejections caused by inaccurate information

What We Are Looking For

• Experience in insurance verification and prior authorizations within a healthcare setting
• Strong understanding of insurance workflows, eligibility checks, and payer communication
• Excellent verbal and written English communication skills
• Comfortable speaking directly with insurance providers over the phone
• Strong attention to detail and ability to work with minimal distractions
• Highly organized with strong documentation and follow-through skills
• Experience in physical therapy or outpatient healthcare settings strongly preferred
• Proficiency in Excel and EMR systems
• Ability to maintain HIPAA compliance and patient confidentiality at all times

Nice to Have

• Experience with PROMPT EMR, Weave, and Breakthrough systems
• Knowledge of insurance portals and payer systems
• Certification in medical billing or coding
• Previous experience working in a remote or virtual setting

Benefits and Perks

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the globe
• Remote work setup with flexible hours
• Access to cutting-edge technology and tools
• Ongoing training and support to ensure success in the role

• Highlight your experience with insurance verification and prior authorizations in your resume and cover letter.
• Be prepared to provide specific examples of your communication skills and ability to work independently.
• Familiarize yourself with common EMR systems and insurance portals to demonstrate your technical skills.
• Show enthusiasm for the company's mission and values, and explain how your skills align with their goals.
• Prepare to discuss your experience with Excel and how you have used it in previous roles.
• Research the company culture and be ready to ask informed questions during the interview process.