Medical Virtual Assistant
WFA Digital Insight
The demand for skilled virtual assistants in the healthcare sector has grown exponentially, with a significant surge in remote medical support roles. As the healthcare industry continues to evolve, companies like WRS Health are at the forefront, providing innovative solutions to medical practices. With the rise of cloud-based EMR systems, professionals with expertise in Excel and EMR management are in high demand. WRS Health, a leading provider of integrated cloud-based EMR and practice management solutions, is seeking a skilled Medical Virtual Assistant to join their team. Candidates should be prepared to work in a fast-paced environment, prioritizing patient care and confidentiality.
Job Description
About the Role
The Medical Virtual Assistant role at WRS Health is a remote position that entails providing administrative and front-desk support to medical practices. As a key point of contact for patients and healthcare providers, you will manage inbound and outbound patient calls, schedule appointments, and verify insurance coverage. Your expertise in Excel and EMR systems will be crucial in maintaining accurate patient records and supporting day-to-day practice operations.The role requires strong communication and customer service skills, as well as the ability to multitask and manage competing priorities in a fast-paced environment. You will be working independently in a remote setting, ensuring seamless patient care and workflow while maintaining productivity and accountability.
WRS Health is a leading provider of integrated cloud-based EMR and practice management solutions, voted #1 EHR by PC Mag. The company delivers innovative solutions to medical practices, including EHR, practice management, marketing, patient coordination, and billing.
What You Will Do
- Manage inbound and outbound patient calls in a professional and courteous manner
- Schedule, confirm, reschedule, and cancel patient appointments as needed
- Verify patient insurance eligibility, benefits, and coverage details
- Process and follow up on prior authorization requests with insurance carriers
- Enter and maintain accurate patient information within the Electronic Medical Records (EMR) system
- Assist with patient collections, including discussing balances and processing payments when applicable
- Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information
- Maintain confidentiality and comply with HIPAA and other healthcare privacy regulations
- Document patient interactions and update records accurately and promptly
- Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow
What We Are Looking For
- Associate's or bachelor's degree in a related field
- Previous experience in a healthcare, medical office, customer service, call center, or virtual assistant role
- Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong verbal and written English and Spanish communication skills
- Excellent customer service and patient interaction skills
- Strong attention to detail and organizational abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Proficiency with Microsoft Office, Google Workspace, and web-based applications
Nice to Have
- Experience with Excel and data management
- Familiarity with cloud-based EMR systems
- Certification in medical billing or coding
Benefits and Perks
- Competitive salary
- Opportunity to work with a leading provider of integrated cloud-based EMR and practice management solutions
- Remote work setup with flexible hours
- Professional development opportunities
- Access to cutting-edge technology and tools
- Comprehensive benefits package, including health insurance and paid time off
How to Stand Out
- Ensure you have a reliable high-speed internet connection and a professional home office setup to work effectively in a remote environment.
- Highlight your experience with EMR systems and medical terminology in your application, as these skills are highly valued in this role.
- Be prepared to provide examples of your customer service skills and experience working in a fast-paced environment.
- Familiarize yourself with WRS Health's products and services to demonstrate your interest in the company and the role.
- Consider obtaining certification in medical billing or coding to increase your chances of standing out as a candidate.
- Be prepared to discuss your experience with data management and Excel, as these skills are essential for this position.
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