Medical Virtual Receptionist (Appointment Setter)

About the Role

In this role, you will be working closely with the healthcare team to ensure seamless patient experiences and optimal appointment scheduling. Your contributions will have a direct impact on the success of the practice, and you will be expected to continually adapt to the evolving needs of the patients and the business.

What You Will Do

• Manage inbound leads and convert them into booked appointments efficiently
• Take ownership of the full booking process, ensuring minimal drop-off and maximizing conversion opportunities
• Proactively follow up with all incoming leads, particularly during off-hours
• Respond quickly to new inquiries to maximize conversion opportunities
• Continuously re-engage leads who have not yet booked, utilizing multiple touchpoints such as calls, texts, and emails
• Utilize strong sales and persuasion techniques to guide prospects toward booking
• Build quick rapport with patients and confidently position the value of the service
• Handle patient inquiries with clarity, empathy, and confidence
• Provide accurate information while steering conversations toward booking
• Maintain rapid response times to all inquiries and prioritize urgent leads
• Utilize the Go High Level CRM and email platforms to track, update, and manage all lead interactions

What We Are Looking For

• Experience in appointment setting, virtual receptionist, or similar roles
• Background in handling patient or client interactions in fast-paced environments
• Familiarity with CRM systems, preferably Go High Level
• Strong sales and conversion skills
• Excellent communication skills with a clear accent
• Proven ability to follow up leads persistently and consistently
• High responsiveness and reliability
• Basic computer skills, including proficiency in Excel
• Ability to work independently in a remote setting and maintain a professional, quiet workspace

Nice to Have

• Previous experience in the healthcare or medical industry
• Familiarity with other CRM systems or software
• Certification in medical reception or administration
• Experience with lead nurturing and re-engagement strategies

Benefits and Perks

• Competitive hourly rate
• Opportunity to work with a growing and innovative healthcare company
• Collaborative and supportive remote team environment
• Access to world-class support for questions, guidance, and contract matters
• Dedicated HR and Contractor Support Team
• Flexible scheduling and remote work arrangements
• Professional development opportunities and ongoing training
• Potential for career advancement within the company

• Be prepared to showcase your sales and conversion skills, as well as your ability to work independently in a remote setting.
• Familiarize yourself with the Go High Level CRM system and be ready to discuss your experience with CRM software.
• Highlight your excellent communication skills, particularly your ability to build rapport with patients and handle objections effectively.
• Emphasize your proficiency in Excel and any other relevant technical skills.
• Be prepared to discuss your strategies for lead nurturing and re-engagement, as well as your ability to work in a fast-paced environment.
• Research the company culture and values, and be prepared to discuss how you align with Winning Assistants' mission and vision.
• Consider creating a portfolio or examples of your work to demonstrate your skills and experience.