Mid Market Customer Activation Manager | Bill Pay Specialist

About the Role

The customer activation team at Ramp is a fast-paced and dynamic environment that requires a high degree of collaboration and communication. As a Mid Market Customer Activation Manager, you will work closely with cross-functional teams, including sales, product, and engineering, to drive customer adoption and identify areas for process improvement. Your expertise and knowledge of Ramp's products will be essential in helping customers to overcome obstacles and achieve their goals.

Ramp is committed to building a smart infrastructure for finance teams, and the Mid Market Customer Activation Manager role is a key part of this effort. By driving the adoption of Bill Pay and Procurement tools, you will be helping to streamline financial processes and improve the overall efficiency of our customers' operations.

What You Will Do

• Develop and execute strategies to drive customer adoption of Bill Pay and Procurement tools
• Collaborate with cross-functional teams to identify areas for process improvement and develop solutions to drive customer engagement
• Conduct thorough needs assessments to understand customer requirements and tailor communications to meet their specific needs
• Develop and maintain strong relationships with key decision-makers and stakeholders within customer organizations
• Provide training and support to customers to ensure successful onboarding and adoption of Ramp's products
• Identify and troubleshoot issues that may impact customer adoption, and work with internal teams to resolve them
• Develop and maintain a deep understanding of Ramp's products and their applications in various customer environments
• Analyze customer data and feedback to identify trends and areas for improvement
• Work with the sales team to identify new sales opportunities and develop strategies to pursue them

What We Are Looking For

• Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization
• Experience with Bill Pay and/or Accounting implementation, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration
• Strong knowledge of accounting systems, including NetSuite, QuickBooks, Xero, Sage, and ERP/AP modules
• Experience collaborating with product and engineering partners to share feedback, troubleshoot issues, and design workarounds
• Strong desire to become a product expert and communicate complex technical information to non-technical stakeholders
• Proven track record of exceeding quota or outperforming key metrics in a customer-facing role
• Ability to anticipate customer needs and position product solutions effectively
• Comfort using AI tools to streamline workflows and increase efficiency
• High adaptability and comfort in a fast-moving environment

Nice to Have

• Experience with AI tools and their applications in customer success and account management
• Knowledge of cloud-based accounting systems and their integration with other financial tools
• Experience with data analysis and visualization tools, including Excel, Tableau, and Power BI
• Certification in accounting or a related field, such as CPA or CMA

Benefits and Perks

• Flexible PTO and unlimited AI token usage
• Centralized home-office equipment ordering and health and wellness stipend
• Budget for intra-company travel and professional development opportunities
• Access to cutting-edge technology and tools, including AI and machine learning platforms
• Opportunity to work with a fast-paced and dynamic team in a rapidly growing industry
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and equity participation in a successful and innovative company

• Be prepared to demonstrate your expertise in accounting systems and Bill Pay/Procurement implementation, including specific examples of successful implementations and customer success stories.
• Develop a deep understanding of Ramp's products and their applications in various customer environments, and be prepared to communicate complex technical information to non-technical stakeholders.
• Showcase your ability to drive customer adoption and develop effective account strategies, including examples of successful customer engagement and adoption initiatives.
• Highlight your experience working with cross-functional teams, including sales, product, and engineering, and your ability to collaborate and communicate effectively in a fast-paced environment.
• Be prepared to discuss your experience with AI tools and their applications in customer success and account management, and your ability to leverage these tools to drive customer engagement and adoption.
• Research Ramp's company culture and values, and be prepared to discuss how your skills and experience align with these values and how you can contribute to the company's mission and goals.