Mortgage Production Assistant

About the Role

The lending landscape is increasingly complex, with evolving regulations and technological advancements. As a Mortgage Production Assistant at Zillow, you will be part of a team that is dedicated to staying ahead of the curve, leveraging technology to enhance the customer experience, and continuously improving processes to drive efficiency.

Zillow's commitment to innovation and customer satisfaction creates a dynamic work environment that values collaboration, creativity, and critical thinking. As a Mortgage Production Assistant, you will be working closely with cross-functional teams, including sales, operations, and underwriting, to ensure that loan files are thoroughly reviewed and processed efficiently.

What You Will Do

• Review, prepare, and submit complete loan files for underwriting review, ensuring accuracy and completeness.
• Evaluate and determine if any documents are missing, identifying steps to streamline the loan process.
• Review vital income, Automated Underwriting System (AUS), and other required credit and underwriting documentation.
• Familiarize yourself with and operate in compliance with various lending guidelines.
• Communicate closely with Loan Officers to ensure loan submissions are accurate and complete.
• Continuously seek ways to improve processes and enhance efficiencies.
• Analyze and determine the completeness of loan files, ensuring all necessary documentation is included.
• Utilize loan processing software and other relevant technology to streamline the loan process.
• Collaborate with the sales team to understand challenges and drive efficiencies.
• Develop and maintain a thorough understanding of mortgage loan processes and documentation.

What We Are Looking For

• Previous experience in a mortgage production or similar role, with a strong understanding of loan processing and underwriting.
• Familiarity with mortgage loan processes and documentation, including knowledge of various lending guidelines and compliance requirements.
• Proficiency in using loan processing software and other relevant technology, such as Excel.
• Ability to analyze and determine the completeness of loan files, with strong attention to detail and problem-solving skills.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
• Demonstrated ability to manage time effectively and multitask in a fast-paced environment, with strong organizational skills.
• Proven track record of working independently and as part of a team, with a self-motivated and diligent approach.

Nice to Have

• Experience with automated underwriting systems and loan origination software.
• Knowledge of regulatory requirements and compliance guidelines in the mortgage industry.
• Certification in mortgage production or a related field, such as a mortgage broker's license.

Benefits and Perks

• Competitive salary and benefits package, with opportunities for professional growth and development.
• Flexible remote work arrangement, with the option to work from anywhere in the United States.
• Access to cutting-edge technology and tools, including loan processing software and automated underwriting systems.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about innovation and customer satisfaction.
• Opportunities for professional development and continuing education, with a focus on staying up-to-date with industry trends and regulatory requirements.
• Comprehensive health insurance and wellness programs, with a focus on supporting the well-being of employees and their families.
• Generous paid time off and holiday schedule, with the flexibility to take time off when needed.

• To stand out in your application, be sure to highlight your experience with loan processing software and automated underwriting systems, as well as your knowledge of regulatory requirements and compliance guidelines.
• Develop a strong understanding of mortgage loan processes and documentation, including the ability to analyze and determine the completeness of loan files.
• Practice your communication skills, both written and verbal, as you will be working closely with cross-functional teams and communicating with customers.
• Consider obtaining certifications in mortgage production or related fields, such as a mortgage broker's license, to demonstrate your expertise and commitment to the industry.
• Be prepared to discuss your experience with process improvement and efficiency enhancements, as well as your ability to work independently and as part of a team.
• Research Zillow's mission and values, and be prepared to discuss how your skills and experience align with their customer-focused approach.