Multilingual Customer Success Manager
WFA Digital Insight
As the demand for digital storage solutions skyrockets, companies like Stora are at the forefront of innovation, with a 25% increase in self-storage operators adopting tech solutions in the past year alone. In this role, a strong customer success manager can make a significant impact on business growth. With the rise of SaaS solutions, customer success skills are in high demand, especially in multilingual markets. Stora's commitment to empowering self-storage operators sets it apart, and candidates should be prepared to leverage their skills in HubSpot and Adjust to drive customer success. Before applying, consider your ability to work in a fast-paced environment, build strong relationships, and navigate multiple markets and languages.
Job Description
About the Role
The Multilingual Customer Success Manager at Stora plays a pivotal role in driving business growth across EU markets. As a key member of the customer success team, you will be responsible for onboarding new customers, providing ongoing support, and ensuring customer satisfaction. Your primary focus will be on building strong relationships with customers, understanding their needs, and tailoring solutions to meet those needs.The customer success team at Stora is committed to delivering exceptional service, and as a member of this team, you will be expected to embody this commitment. You will work closely with cross-functional teams, including Sales, Product, and Support, to ensure seamless integration and alignment. With the company's rapid expansion across Europe, this role is critical to driving revenue growth and maintaining high customer satisfaction.
Stora's innovative approach to self-storage solutions has disrupted the industry, and as a customer success manager, you will be at the forefront of this revolution. You will have the opportunity to work with a wide range of customers, from small operators to large enterprises, and help them navigate the benefits of Stora's platform.
What You Will Do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video, and in-person – especially where language or local context matters
- Build long-term relationships by proactively engaging with assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities, and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
- Identify and mitigate potential risks, developing strategies to ensure customer retention
- Develop and maintain a deep understanding of Stora's platform and its applications
- Provide feedback to internal teams on customer needs and market trends
- Stay up-to-date with industry developments and competitor activity
What We Are Looking For
- Fluent English, with professional fluency in at least two of the following languages: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
- A structured, organized approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organized, track progress, and make sound decisions
- Experience working in a fast-paced SaaS environment, with a proven track record of success
Nice to Have
- Experience with B2B SaaS or technology businesses
- Customer onboarding, account management, or long-term relationship ownership experience
- Working with European or multi-market customers
- Delivering customer conversations across multiple channels, including email, video, and phone
- Supporting customers in a consultative way, not just reactively answering tickets
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a fast-growing, innovative company
- Collaborative, dynamic work environment
- Professional development opportunities
- Access to cutting-edge tools and technologies
- Flexible working arrangements, with the option to work remotely
- Comprehensive health insurance package
- Generous paid time off policy
- Annual stipend for professional development and training
- Regular team-building activities and social events
How to Stand Out
- Familiarize yourself with Stora's platform and its applications to demonstrate your understanding of the company's offerings.
- Highlight your experience working with multilingual markets and your ability to navigate different languages and cultural contexts.
- Develop a portfolio of your customer success achievements, including metrics and testimonials that demonstrate your impact.
- Prepare to discuss your approach to building strong relationships with customers and your strategies for driving customer satisfaction.
- Research the company culture and values to ensure alignment with your own professional goals and values.
- Be prepared to discuss your experience with tools like HubSpot and Adjust, and how you have leveraged these tools to drive customer success in previous roles.
- Consider reaching out to current or former employees to gain insights into the company culture and the role.
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