New Homes Community Manager
WFA Digital Insight
The demand for skilled community managers in the renewable energy sector has seen significant growth, with solar energy jobs increasing by 68% in the past two years. As the largest dedicated residential solar and storage company, Sunrun is at the forefront of this shift. With a strong focus on employee development and well-being, Sunrun offers a unique environment for professionals looking to make a real impact. To succeed in this role, candidates will need to possess excellent interpersonal skills, a solid understanding of Salesforce and Excel, and the ability to drive growth in a fast-paced environment. Before applying, candidates should be prepared to highlight their experience in account management, community development, and their passion for the renewable energy sector.
Job Description
About the Role
The New Homes Community Manager role at Sunrun is a dynamic position that requires a unique blend of community development, account management, and technical skills. As a key member of the Sunrun team, you will serve as the main point of contact for stakeholders and external builder customer-based teams, acting as a subject matter expert for builder sales teams from community launch to production and completion. Your primary goal will be to bring cohesion to community production by serving as a liaison between builder partners and internal Sunrun teams.Day-to-day responsibilities will include program management at the community level, collecting and notating community specifics prior to grand opening, coordinating with internal Sunrun teams to ensure accuracy of community specifics, and partnering with the Account Management team to resolve escalations. You will also conduct training for builder sales agents on Sunrun's program and processes, and coordinate with builder stakeholders regarding accurate closing and buyer data reporting.
As a community manager at Sunrun, you will be part of a team that is passionate about making energy more reliable and affordable for more people. You will have the opportunity to work with a vertically integrated model that gives total control over every part of the energy lifecycle, from sale through installation and beyond.
What You Will Do
- Create and manage sales-specific community information within Salesforce
- Confirm solar and storage offerings, pricing, builder specifics, and all relevant information needed to set up downstream teams for success
- Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening
- Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements
- Negotiate appropriate cut-off timelines for homebuyer solar selection paperwork
- Establish relationships with builder purchasing and escrow contacts for pricing coordination and escrow report tracking
- Foster constructive relationships with builder sales agents through frequent touchpoints and timely completion of requests
- Travel in market 25% of the time to assigned accounts to further bolster strong partnerships
- Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings
- Analyze report data to ensure alignment between buyer signed contracts and field installations
- Navigate buyer escalations and offer innovative solutions to maintain a collaborative relationship with agents
What We Are Looking For
- Bachelor's Degree or equivalent experience
- 3-5 years of account management experience preferred
- Strong ability and desire to foster meaningful partnerships with builder contacts
- Enthusiasm, drive, and flexibility to be a part of a new team helping to add value to the builder community
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving skills and attention to detail
- Experience with Salesforce and Excel
- Knowledge of the renewable energy sector, particularly solar and storage
Nice to Have
- Experience in community development or a related field
- Familiarity with data analysis and reporting tools
- Certification in a related field, such as renewable energy or sustainability
- Bilingual or multilingual skills
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the renewable energy sector
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive health and wellness package
- Paid time off and holidays
- Retirement savings plan
How to Stand Out
- Tip: Highlight your experience with Salesforce and Excel, and be prepared to provide specific examples of how you have used these tools in previous roles.
- When applying, make sure to tailor your resume and cover letter to the specific requirements of the job, and emphasize your ability to work in a fast-paced environment.
- In the interview, be prepared to discuss your experience in account management and community development, and provide examples of how you have successfully managed multiple tasks and priorities.
- Show enthusiasm and passion for the renewable energy sector, and be prepared to discuss the current trends and challenges in the industry.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience, and be prepared to discuss how you have added value to previous roles.
- During salary negotiations, be prepared to discuss your expectations and requirements, and be open to flexible work arrangements and benefits packages.
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