New Homes Community Manager

About the Role

As part of Sunrun's mission to make energy more reliable and affordable, the New Homes Community Manager will be instrumental in coordinating with internal teams to ensure the accuracy of community specifics and partnering with the Account Management team to resolve escalations. The role also involves conducting training for builder sales agents on Sunrun's program and processes, ensuring alignment and a smooth transition for homebuyers. With a focus on customer satisfaction and community engagement, this position requires someone who is not only adept at program management but also skilled at fostering constructive relationships with builder sales agents and other stakeholders.

What You Will Do

• Create and manage sales-specific community information within Salesforce, ensuring all necessary details are accurately recorded and up-to-date.
• Confirm solar and storage offerings, pricing, builder specifics, and all relevant information needed for downstream teams' success.
• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, builder strategy approach, and grand opening dates prior to community opening.
• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun's solar program expectations and requirements.
• Negotiate appropriate cut-off timelines for homebuyer solar selection paperwork, ensuring efficiency and compliance with company standards.
• Establish relationships with builder purchasing and escrow contacts for pricing coordination and escrow report tracking, facilitating smooth transactions and minimizing errors.
• Foster constructive relationships with builder sales agents through frequent touchpoints and timely completion of requests, promoting a collaborative and responsive work environment.
• Travel in-market 25% of the time to assigned accounts to bolster strong partnerships and address any on-site needs or concerns.
• Conduct training and educational sessions with assigned builders to ensure accurate understanding and adherence to Sunrun processes and offerings, supporting continuous learning and improvement.
• Analyze report data to ensure alignment between buyer-signed contracts and field installations, identifying any discrepancies and implementing corrective actions.
• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationships with agents, prioritizing customer satisfaction and issue resolution.
• Ensure community program details are kept current in Salesforce for internal knowledge consistency, supporting data-driven decision-making across the organization.

What We Are Looking For

• Bachelor's Degree or equivalent experience in a related field, demonstrating a foundation in business, marketing, or a relevant discipline.
• 3-5 years of account management experience, preferably in the renewable energy sector or a similar industry, with a proven track record of success in managing client relationships and driving business growth.
• Strong ability and desire to foster meaningful partnerships with builder contacts, leveraging excellent communication and interpersonal skills to build and maintain relationships.
• Enthusiasm, drive, and flexibility to be part of a new team, contributing to a dynamic and innovative work environment.
• Proficiency in Salesforce, with the ability to manage and analyze data effectively, supporting informed decision-making and process optimization.
• Excellent analytical and problem-solving skills, with the capacity to navigate complex issues and develop creative solutions.
• Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Experience with Excel, with the ability to create and manage spreadsheets, analyze data, and prepare reports, supporting business insights and strategic planning.

Nice to Have

• Experience in the solar or renewable energy industry, with a deep understanding of market trends, technologies, and regulatory frameworks.
• Knowledge of community development and homebuilding processes, with insights into the needs and challenges of builders and homebuyers.
• Certification in sales, marketing, or a related field, demonstrating specialized expertise and a commitment to professional development.
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse stakeholders and support business growth in new markets.

Benefits and Perks

• Competitive compensation package, with a salary that reflects the value of your skills and experience.
• Opportunity to work with a leading company in the renewable energy sector, contributing to a mission-driven organization that's making a positive impact on the environment and communities.
• Flexible and remote work arrangements, with the ability to work from home or a remote location, supporting work-life balance and productivity.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans and employee assistance programs.
• Professional development opportunities, with access to training, mentorship, and education programs that support career growth and advancement.
• Recognition and rewards for outstanding performance, with opportunities for career advancement and leadership development.

• Ensure your resume and cover letter are tailored to the New Homes Community Manager role, highlighting relevant experience in account management, sales, and the renewable energy sector.
• Develop a strong understanding of Sunrun's products and services, as well as the company's mission and values, to demonstrate your enthusiasm and commitment to the role.
• Prepare examples of your experience in managing community-based programs, fostering partnerships with stakeholders, and navigating complex issues, showcasing your problem-solving skills and ability to drive results.
• Familiarize yourself with Salesforce and Excel, practicing your skills in data management, analysis, and reporting, to demonstrate your technical capabilities and attention to detail.
• Be prepared to discuss your approach to customer satisfaction, community engagement, and relationship-building, highlighting your interpersonal skills and ability to work with diverse stakeholders.
• Research the company culture and values, demonstrating your knowledge and alignment with Sunrun's mission and vision, and be prepared to discuss how you can contribute to the team's success.