New Learner Compliancy Specialist III, Credential Support

About the Role

The successful candidate will be part of a dynamic team dedicated to delivering exceptional learner experiences. The role involves guiding learners through the creation of third-party vendor accounts, uploading necessary documentation, and completing background checks and drug screenings. Effective communication and problem-solving skills are essential in navigating credentialing systems, interpreting College and EL requirements, and resolving compliance issues promptly.

Nightingale College's commitment to innovation in healthcare education and its blended-distance learning platform make this an exciting opportunity for those passionate about making a difference in the lives of learners and communities.

What You Will Do

• Manage a high-volume caseload of newly admitted learners to ensure full compliance with College EL credentialing requirements.
• Guide learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provide guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicate with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitor learner progress for large cohorts, identifying compliance risks and implementing corrective actions.
• Support the training and mentoring of Specialists I and II to build team capacity and process efficiency.
• Collaborate cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• Maintain accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.
• Analyze data to identify trends and areas for improvement in the credentialing process.

What We Are Looking For

• Bachelor's degree from an accredited institution preferred.
• Minimum of two years' experience in credentialing or administrative support within education or healthcare settings.
• Demonstrated proficiency in professional communication across multiple mediums.
• Strong customer service skills with experience handling high-volume caseloads.
• Proficiency with Microsoft Office products and credentialing software.
• Ability to work in a fast-paced environment with attention to detail and organizational skills.
• Experience with data analysis and process improvement.
• Knowledge of compliance regulations and standards in healthcare education.

Nice to Have

• Experience with learning management systems or educational software.
• Certification in compliance or a related field.
• Familiarity with the healthcare industry and its regulatory requirements.

Benefits and Perks

• Competitive compensation package.
• Opportunity to work remotely and contribute to a dynamic team.
• Professional development opportunities, including training and mentoring.
• A chance to make a meaningful impact in the lives of learners and communities.
• Access to cutting-edge technology and innovative education models.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

• Ensure your resume highlights customer service skills, experience in credentialing or administrative support, and proficiency in Microsoft Office.
• Prepare examples of times when you had to troubleshoot complex issues or communicate effectively with stakeholders in a fast-paced environment.
• Familiarize yourself with Nightingale College's mission, values, and innovative education model to demonstrate your passion for the role and the industry.
• Be ready to discuss your experience with data analysis and process improvement, and how you can apply these skills to the credentialing process.
• Consider creating a portfolio that showcases your skills in credentialing, compliance, or related areas to stand out as a candidate.
• During the interview, ask about opportunities for professional development and how the company supports the growth of its collaborators.