Operational Lead UK

Bjak·Remote(United Kingdom)

Other

Excel

WFA Digital Insight

As the demand for operational leads in the financial services sector continues to rise, with a notable 25% increase in job openings in 2025, professionals with expertise in driving execution and building scalable systems are in high demand. Bjak, an innovative insurtech company, is seeking an experienced Operational Lead to spearhead its UK operations. With the industry's shift towards digital transformation, candidates who can leverage technology, such as Excel, to streamline processes and enhance operational efficiency will have a competitive edge. Before applying, it's crucial for candidates to understand the rapidly evolving landscape of the insurance industry and how their skills can contribute to Bjak's mission of making financial services more accessible.

Job Description

About the Role

The Operational Lead UK role at Bjak is a critical position that involves turning strategic plans into actionable execution across core business operations. This hands-on role requires a professional who thrives in environments that demand structure, accountability, and the ability to drive results. The Operational Lead will be responsible for building scalable operating systems, ensuring cross-functional alignment, and driving teams to deliver measurable outcomes. This position plays a pivotal role in market expansion, operational excellence, and the day-to-day execution of business initiatives across regions.

The ideal candidate will have a strong bias for action and execution, with a proven ability to scale operations or drive complex initiatives end-to-end. Experience in the insurance industry, particularly in operational roles, is highly valued. The ability to work closely with senior leadership to translate strategic direction into actionable plans and ensure consistent follow-through across the organization is essential.

Given the rapidly scaling nature of Bjak, the Operational Lead must be comfortable operating in ambiguity and fast-paced environments. The ability to manage multiple priorities without losing focus on outcomes and to structure ambiguity to make decisive execution calls is vital.

What You Will Do

Lead the execution of key operational initiatives to ensure business priorities are delivered on time and to standard.
Own operational KPIs, identify areas for improvement, and build systems that support rapid scaling.
Design and implement scalable workflows, dashboards, and operating cadences to create clarity, accountability, and consistency across teams.
Drive cross-functional coordination by working closely with product, technology, marketing, customer, and commercial teams.
Act as a central point to unblock issues and keep initiatives moving forward.
Support market expansion and scaling efforts by coordinating local operational readiness, office setup, and execution of go-to-market activities.
Monitor performance metrics, identify gaps, and drive corrective actions to continuously improve execution quality and operational outcomes.
Utilize data to inform decision-making and drive strategic initiatives.
Collaborate with senior leadership to align operational plans with strategic objectives.
Develop and maintain relationships with key stakeholders to ensure operational priorities are met.

What We Are Looking For

At least 7 years of experience in operations, consulting, business management, fintech, or high-growth startups.
A minimum of 1 year of experience in the insurance industry, with a deep understanding of its operations and challenges.
Proven ability to scale operations or drive complex initiatives from start to finish.
Strong stakeholder management and cross-functional leadership skills, with the ability to influence without direct authority.
Experience working with data, KPIs, and performance management frameworks to drive business outcomes.
Ability to structure ambiguity and make decisive execution calls in fast-paced environments.
Excellent analytical, problem-solving, and communication skills.
Experience with Excel and other operational tools to drive efficiency and scalability.

Nice to Have

Experience in a similar role within a rapidly scaling startup or insurtech company.
Knowledge of market trends and regulatory requirements in the insurance and financial services sector.
Certification in operational management or a related field.
Experience with project management software and tools to enhance operational efficiency.

Benefits and Perks

Competitive, performance-based compensation package with long-term growth potential.
Opportunity to work with a high-growth insurtech platform that is making a significant impact in the financial services sector.
Collaborative and dynamic work environment that values innovation and creativity.
Professional development opportunities to enhance skills and expertise.
Flexible working arrangements, including remote work options, to support work-life balance.
Access to cutting-edge technology and tools to drive operational efficiency.
Comprehensive health and wellness programs to support employee well-being.
Recognition and reward programs for outstanding performance and contributions.

How to Stand Out

Leverage your Excel skills: Highlight your proficiency in Excel and how you can use it to drive operational efficiency and scalability.
Showcase your problem-solving skills: Prepare examples of how you have structured ambiguity and made decisive execution calls in previous roles.
Demonstrate industry knowledge: Showcase your understanding of the insurance industry, its challenges, and how your skills can contribute to Bjak's mission.
Prepare for a competency-based interview: Be ready to provide specific examples of how you have driven execution, built scalable systems, and managed cross-functional teams.
Highlight your experience with data-driven decision-making: Emphasize your ability to work with data, KPIs, and performance management frameworks to drive business outcomes.
Research Bjak's culture and values: Understand the company's mission, values, and work environment to demonstrate your fit and enthusiasm for the role.
Negotiate based on performance: If the salary is not disclosed, be prepared to negotiate based on your performance and the value you can bring to the organization.

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