Operations Analyst (North America / East-Coast)

About the Role

The role is based in the United States, with a focus on the North American market, particularly the East Coast. You will be working closely with cross-functional teams, including Sales, Customer Experience, and Finance, to drive operational excellence and support the company's mission to connect people with the right place at the right time.

SwiftConnect is a trailblazer in the realm of connected access enablement, and this role offers a unique opportunity to join a forward-thinking team that is shaping the future of digital interactions. With a strong focus on innovation and customer satisfaction, SwiftConnect is an exciting place to work, with a dynamic and entrepreneurial culture that values creativity, grit, and teamwork.

What You Will Do

• Own the health and optimization of the sales pipeline, managing deal flow, contract processes, and sales generation tools from lead to close
• Analyze pipeline data to refine sales strategy, improve conversion rates, and identify and solve process bottlenecks
• Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network
• Analyze customer lifecycle and velocity to pinpoint operational improvements and identify upsell and cross-sell opportunities across the customer base
• Own the contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival
• Track and manage contractual obligations, including deliverables, SLAs, and specialized deal terms
• Organize and maintain content management systems, including Google Drive, Salesforce, and Confluence, to ensure monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready
• Establish consistent naming conventions, folder structures, and version control practices to keep processes documented and documents usable across teams
• Process user and account data across evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience
• Deliver internal reporting that informs strategic decisions and surfaces discrepancies before they reach the customer

What We Are Looking For

• 2+ years of experience in operations analysis, sales operations, or a related field
• Strong analytical and problem-solving skills, with the ability to analyze complex data and drive business insights
• Expertise in Salesforce and Excel, with the ability to learn and adapt to new tools and technologies
• Strong attention to detail, with the ability to maintain accurate and up-to-date records and reports
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience with contract lifecycle management and sales pipeline optimization
• Knowledge of data analysis and reporting tools, including Google Analytics and data visualization tools

Nice to Have

• Experience with CRM administration and sales pipeline management
• Knowledge of sales forecasting and revenue growth strategies
• Experience with customer lifecycle management and customer journey mapping
• Certification in Salesforce or a related technology
• Experience with agile project management methodologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge technology company that is shaping the future of digital interactions
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development and growth opportunities, including training and certification programs
• Flexible work arrangements, including remote work options and flexible hours
• Access to the latest tools and technologies, including Salesforce and Excel
• Recognition and reward programs for outstanding performance and contributions
• Comprehensive health and wellness programs, including medical, dental, and vision coverage
• Generous PTO and holiday schedule, including paid time off and holidays

• tip: Make sure to highlight your analytical and problem-solving skills in your application, as these are critical for success in this role.
• tip: Be prepared to discuss your experience with Salesforce and Excel, and how you have used these tools to drive business insights and optimize processes.
• tip: Show examples of how you have driven operational excellence in previous roles, including process improvements and cost savings.
• tip: Research SwiftConnect's mission and values, and be prepared to discuss how your skills and experience align with these.
• tip: Be prepared to discuss your experience with contract lifecycle management and sales pipeline optimization, and how you have used data analysis and reporting tools to inform business decisions.
• tip: Consider including a portfolio or case studies that demonstrate your analytical and problem-solving skills, as well as your experience with Salesforce and Excel.