Operations Analyst

Tremendous·Remote(New York, New York, New York, United States)
Data & Analytics
Excel

WFA Digital Insight

As the demand for skilled operations professionals continues to rise, with a 25% growth in remote roles over the past year, candidates with strong analytical and problem-solving skills are in high demand. Tremendous, a profitable and growing fintech company, is seeking an Operations Analyst to join their team. With a unique approach to compliance and risk management, this role offers a chance to work at the intersection of security, user experience, and sound judgment. Before applying, candidates should be prepared to showcase their ability to balance risk, customer needs, and operational excellence, as well as their experience with AI tools and data analysis.

Job Description

About the Role

The Operations Analyst role at Tremendous is a unique opportunity to work at the intersection of security, user experience, and sound judgment. As a key member of the operations team, you will be responsible for managing day-to-day compliance operations and driving impact through informed decision-making. With a focus on balancing risk, customer needs, and operational excellence, this role requires a deep understanding of regulatory requirements and the ability to think critically about complex issues.

The operations team at Tremendous is small but mighty, and as the third person on the team, you will have real autonomy to shape how the company handles compliance operations. You will work closely with the product, support, and business teams to make decisions that reduce risk and support scalable growth.

Tremendous is a fully remote company with a high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The company is committed to creating a positive and supportive work environment, with an employee NPS in the high 80s.

What You Will Do

  • Review account activity and make informed decisions using AI-assisted analysis
  • Investigate payment approval requests and flag anomalies through pattern recognition tools
  • Make sound judgment calls on approval or escalation, combining human judgment with AI insights
  • Identify suspicious activity and fraud patterns
  • Learn about regulatory requirements as they come up and help implement them in your day-to-day work
  • Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most
  • Suggest process improvements that could make things more efficient or reduce risk
  • Document what you learn and share it with the team
  • Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale
  • Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth

What We Are Looking For

  • Strong analytical and problem-solving skills with exceptional attention to detail
  • Familiarity with AI tools and a willingness to experiment with them for productivity
  • Clear communication and genuine collaboration skills
  • Comfort with multitasking, prioritization, and staying organized amid competing demands
  • An ownership mindset and genuine curiosity
  • At least 2 years of experience in an operational, compliance, or related role
  • Startup or fintech experience is a plus, but adaptability and hunger to grow are more important
  • Ability to work independently and as part of a team
  • Strong understanding of regulatory requirements and the ability to think critically about complex issues

Nice to Have

  • Experience with data analysis tools or automation platforms
  • Knowledge of LLMs or other AI technologies
  • Certification in a related field, such as compliance or risk management
  • Experience working in a fully remote environment

Benefits and Perks

  • Competitive pay and equity
  • 100% covered health insurance (US)
  • Unlimited PTO
  • 12-16 weeks paid parental leave
  • Fully remote work environment
  • Opportunity to work with a growing and profitable company
  • Collaborative and supportive team environment
  • Professional development opportunities
  • Access to the latest tools and technologies
  • Flexible working hours and autonomy to manage your workload

How to Stand Out

  • Be prepared to showcase your analytical and problem-solving skills, with specific examples from your experience.
  • Familiarize yourself with AI tools and data analysis platforms, and be ready to discuss how you have used them in previous roles.
  • Highlight your ability to work independently and as part of a team, with a focus on clear communication and collaboration.
  • Emphasize your understanding of regulatory requirements and your ability to think critically about complex issues.
  • Be prepared to discuss your experience with compliance and risk management, and how you have balanced these with user experience in previous roles.
  • Make sure to mention the word MASTERFUL and tag ROjox when applying, to show that you have read the job post completely.
  • Research the company culture and values, and be prepared to discuss how you align with them and how you can contribute to the team's success.

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