Operations and Admin Assistant

About the Role

The role is full-time and remote, offering the flexibility to work from the comfort of your own home. However, it's essential to note that this is not a freelance or flexible-hour arrangement. You will be expected to maintain a high level of professionalism and adhere to a fixed shift, just as you would in an office environment.

In this position, you will have the opportunity to develop your skills in administration, customer service, and scheduling. Your work will have a direct impact on the company's operations, making it an exciting and challenging role for the right candidate.

What You Will Do

• Answer incoming calls and provide professional customer support when required
• Monitor and manage shared email inboxes, enquiries, and job-related communications
• Follow up on outstanding quotes to help convert them into confirmed bookings
• Follow up on overdue invoices in a professional and timely manner
• Prepare and issue invoices and create work orders for completed jobs
• Coordinate technician schedules, job bookings, and dispatch using simPRO
• Prepare reports and assist with job documentation and compliance requirements
• Order and track materials, supplies, and equipment from suppliers
• Monitor stock deliveries and follow up on delayed orders or returns
• Maintain accurate job records and support the smooth day-to-day operation of the business

What We Are Looking For

• Minimum 2-3 years of experience as an Admin Assistant supporting an Australian trade, electrical, construction, or similar service-based business
• Previous experience using simPRO or a similar job management software is highly preferred
• Strong administrative, scheduling, and customer service experience
• Excellent written and spoken English with a professional phone manner
• Confident communicating with customers, suppliers, and internal teams
• Highly organised with strong attention to detail and the ability to manage multiple tasks
• Experience following up on quotes and outstanding invoices is an advantage
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Ability to use time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift

Nice to Have

• Experience working in a remote environment
• Familiarity with Australian trade, electrical, or construction industries
• Knowledge of job management systems and software
• Certification in administration or a related field

Benefits and Perks

• Monthly Salary: competitive
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• Overtime and Philippines public holidays paid
• Probation: 6 months, with benefits and perks available after completion
• 10 days annual leave credits
• 5 days of sick leave
• HMO offered after 6-months probation
• Eligible for 13th Month Pay after 30 days
• Annual Salary Review
• Laptop provided after 30 days
• Permanent work-from-home role, with the flexibility to work from anywhere
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

• Tip: Highlight your Excel skills and experience in your application, as this is a key requirement for the role.
• Be prepared to discuss your experience with simPRO or similar job management software during the interview.
• Showcase your ability to work independently and manage multiple tasks effectively.
• Demonstrate your excellent written and spoken English skills, with a professional phone manner.
• Be prepared to commit to a fixed shift and maintain a high level of professionalism and accountability.
• Research the company culture and values to understand their expectations and work environment.
• Prepare examples of your experience in administration, customer service, and scheduling to discuss during the interview.