Operations Associate

About the Role

MiracleFeet's operations team is responsible for managing the internal infrastructure that supports the organization's global impact. This includes managing IT systems, administrative tasks, and ensuring that the team has the necessary resources to perform their jobs effectively. As an Operations Associate, you will work closely with the Senior Operations Manager and the Director of Finance and Operations to achieve these goals.

The successful candidate will be tech-savvy, highly organized, and energized by variety. You will thrive in a fast-paced environment where no two days are the same, and you will be passionate about supporting others.

What You Will Do

• Open and sort all mail in the Chapel Hill, NC office at least twice a week
• Log check donations into the check log (if local)
• Manage the office copier and other office equipment in coordination with the Senior Executive Assistant
• Serve as primary coverage for the office telephone system
• Assist with the distribution of the MiracleFeet foot abduction brace
• Coordinate with shipping contacts and collect inventory reports
• Serve as primary contact with shipping vendors such as FedEx and DHL
• Execute shipments to and from the office, including braces, laptops, and other items as needed
• Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations
• Manage MiracleFeet's SharePoint site and other methods of cross-team document management

What We Are Looking For

• 2+ years of experience in an operations or administrative role
• Excellent organizational and time management skills
• Proficiency in Microsoft Office, particularly Excel
• Experience with IT management, including user account management and troubleshooting
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for supporting a mission-driven team
• Experience with SharePoint or other document management systems
• Familiarity with Monday.com, Zoom, DropBox Sign, BambooHR, or similar tools

Nice to Have

• Experience working in a nonprofit organization
• Knowledge of IT best practices and trends
• Certification in ITIL or similar
• Experience with project management tools and software
• Familiarity with global logistics and shipping processes

Benefits and Perks

• Opportunity to work with a global nonprofit organization making a significant impact
• Competitive salary and benefits package
• Flexible working hours and remote work options
• Professional development opportunities
• Access to the latest technology and tools
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance
• Paid time off and holidays
• Health insurance and wellness programs
• Retirement savings plan and matching contributions
• Employee assistance program and mental health support

• Tip: When applying, be sure to highlight your technical skills, particularly in Excel and IT management, as these are essential for the role.
• Familiarize yourself with MiracleFeet's mission and impact, and be prepared to discuss how your skills and experience align with the organization's goals.
• Use specific examples to demonstrate your problem-solving skills and ability to work independently.
• Show enthusiasm and passion for supporting a mission-driven team, and highlight any relevant experience working in nonprofit or global organizations.
• Be prepared to discuss your experience with document management systems, such as SharePoint, and your ability to learn new tools and software.
• Consider creating a portfolio or sample work that demonstrates your organizational and technical skills, such as a sample IT project plan or a spreadsheet you've created.