Operations Associate
WFA Digital Insight
The demand for skilled operations professionals in the digital marketing space has surged, with a 25% increase in job postings over the past year. As the remote work landscape continues to evolve, companies like Storyteller are leading the charge in innovative content solutions. With a focus on high-growth products and a client roster that includes leading global brands, this role offers a unique chance to work at the intersection of technology, sports, and media. Candidates should be prepared to demonstrate their attention to detail, ability to work under pressure, and proficiency in AI tools. Before applying, it's essential to understand the importance of reliability, judgment, and clear communication in this role.
Job Description
About the Role
The Operations Associate role is a critical component of Storyteller's content operations team, responsible for ensuring the accuracy, timeliness, and professionalism of high-volume sports content. This is a fully remote position, offering the flexibility to work from anywhere, with a focus on supporting live sports events and other high-volume publishing periods. As an Operations Associate, you will be working closely with the content, operations, product, and client-facing teams to deliver a best-in-class Stories experience for leading global brands.The role entails a mix of content checks, support triage, client communication, issue investigation, handovers, and process improvement. You will be expected to work across a range of tasks, from quality-checking visuals, copy, and metadata to spotting and escalating issues, and maintaining clear handovers and incident notes. This is not a passive ticket-taking role; instead, it requires a proactive approach, combining reliability with judgment, and a willingness to use AI and tools intelligently.
The Operations Associate will be part of a high-growth team, working on a product that is relied upon by leading global brands, particularly in the sports industry. If you're a sports fan or have a passion for digital content, this could be an exciting opportunity to join a company that is pushing the boundaries of innovative storytelling.
What You Will Do
- Run content operations and support workflows during live sports events and other high-volume publishing periods
- Quality-check visuals, copy, metadata, links, calls to action, timing, categorization, and brand consistency
- Spot, describe, and escalate issues clearly before they become client or user problems
- Triage support requests by gathering evidence, identifying likely causes, and communicating the next action
- Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability
- Maintain clear handovers, incident notes, support updates, and QA records
- Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats
- Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice
- Collaborate with the team to identify areas for process improvement and implement changes
- Stay up-to-date with the latest trends and developments in the sports and digital media industries
What We Are Looking For
- Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information
- High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you
- Clear written English and the ability to explain an issue calmly, precisely, and without drama
- Reliability and follow-through when live coverage, client support, or content accuracy matters
- Strong judgment under pressure: you can decide what needs immediate action, what needs escalation, and what can wait
- Outcome ownership: you care whether the content, fix, or support update actually landed correctly
- Curiosity about systems: you want to understand why an issue happened, not just report that it happened
- Comfort using AI and tools to improve your own work while still checking important details yourself
- Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet
- Interest in sport, media, digital content, SaaS, or live operations
Nice to Have
- Experience in content QA, customer support, live operations, editorial, proofreading, or moderation
- Experience working in a fast-paced operating environment
- Familiarity with AI tools and technologies
- Knowledge of the sports or media industry
Benefits and Perks
- Fully remote work arrangement, allowing you to work from anywhere
- Opportunity to work with a high-growth company and a leading product in the digital media space
- Collaborative and dynamic team environment
- Professional development opportunities, including training and career advancement
- Access to cutting-edge technology and tools
- Flexible working hours, with a focus on work-life balance
- Competitive compensation package, with benefits and perks to be discussed during the hiring process
How to Stand Out
- Be prepared to demonstrate your attention to detail and ability to work under pressure, as these are critical skills for this role.
- Familiarize yourself with AI tools and technologies, as they will be used extensively in this position.
- Highlight your experience in content QA, customer support, or live operations, as these are highly valued in this role.
- Show your passion for sports, media, or digital content, and explain how you can contribute to the company's mission and values.
- Prepare to discuss your approach to problem-solving, including how you identify and escalate issues, and how you communicate with teams and clients.
- Be ready to provide examples of your work, including any relevant writing samples, project management experience, or technical skills.
- Research the company's product and services, and be prepared to ask informed questions during the interview process.
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