Operations Consultant - Commercial

About the Role

The commercial lending operations team is a high-energy environment that thrives on innovation and ingenuity. As part of this team, you will have the opportunity to work collaboratively with colleagues who share your passion for delivering exceptional customer experiences. Your input and opinions will be valued, and you will have the chance to make a real impact on the success of the team.

In this role, you will report to a senior operations manager who oversees the commercial lending operations team. Your responsibilities will include leading critical operational support, implementing complex services, and overseeing performance and risk indicators. You will also have the opportunity to coach operations process managers and team members, drive change and improvement efforts, and develop and oversee policy changes.

What You Will Do

• Provide comprehensive loan documentation support to the commercial lending operations team
• Ensure that new and existing team members understand requirements and expectations surrounding loan documentation
• Offer clear guidance aligned with internal legal resources
• Support day-to-day inquiries and escalations
• Lead critical operational support and implementation of complex services
• Oversee performance and risk indicators
• Communicate performance statistics to internal stakeholders and senior management
• Promote production workflow and oversee escalated process issues
• Coach operations process managers and team members
• Drive change and improvement efforts in production and processes
• Develop and oversee policy change and improvement

What We Are Looking For

• Strong legal background with expertise in loan documentation
• Experience working in a high-energy environment with a focus on innovation and ingenuity
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Experience with process improvements and operational support
• Knowledge of risk mitigation strategies and compliance regulations
• Ability to coach and develop team members
• Strong attention to detail and organizational skills
• Experience working with internal stakeholders and senior management

Nice to Have

• Experience working in a remote environment
• Familiarity with digital tools and platforms used in commercial lending operations
• Certification in a related field, such as loan documentation or operations management
• Experience working in a fast-paced environment with multiple priorities

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work remotely and have a better work-life balance
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and reward for outstanding performance
• Comprehensive health and wellness programs
• Generous paid time off and holiday schedule
• Retirement savings plan with company match
• Flexible spending accounts for health and childcare expenses

• To stand out in your application, highlight your experience with loan documentation and operations management, and be prepared to provide specific examples of how you have improved processes and driven change in previous roles.
• Make sure your resume and cover letter are tailored to the specific requirements of the job, and that you have a clear understanding of the company culture and values.
• Prepare for your interview by researching the company and the role, and by practicing your responses to common interview questions.
• Consider creating a portfolio of your work to showcase your skills and experience, and be prepared to discuss your achievements and the impact you have made in previous roles.
• Don't be afraid to ask questions during the interview process, and be sure to inquire about the company culture, team dynamics, and opportunities for growth and development.
• Be prepared to discuss your salary expectations and be confident in your negotiation, and don't forget to ask about benefits and perks that are important to you, such as flexible working arrangements or professional development opportunities.