Operations Enablement Lead
Operations
Salesforce
WFA Digital Insight
As remote operations roles surge in demand, Affirm's Operations Enablement Lead stands out with its focus on scalable, compliant servicing experiences. With a 25% growth in digital payment solutions in 2025, professionals with expertise in Salesforce and change management are in high demand. Before applying, candidates should understand the intricacies of operational readiness and the importance of aligning people, processes, and systems with business strategy.
Job Description
About the Role
Affirm is seeking an Operations Enablement leader to deliver scalable, compliant, and high-quality servicing experiences across the Operations organization. The role involves defining and executing strategies to enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.Responsibilities
- Own complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
- Define and execute the servicing strategy, developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
- Lead transformation initiatives to unlock efficiency, compliance, and customer satisfaction using Lean Six Sigma, change management, and data-driven methodologies.
How to Stand Out
- Familiarize yourself with Affirm's products and services to understand their unique approach to credit and payment solutions.
- Showcase your expertise in Salesforce and change management by providing specific examples of successful implementation and process improvement.
- Prepare to discuss how you've handled complex, cross-functional projects and your approach to ensuring operational readiness.
- Highlight any experience you have in regulated environments and how you've ensured compliance in previous roles.
- Be ready to discuss your strategic vision for operational enablement and how you've driven business outcomes through data-driven decision-making.
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