Operations Enablement Lead

About the Role

The successful candidate will have a strong background in operations enablement, with expertise in managing complex programs and initiatives. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. This role partners cross-functionally with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory changes.

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team. Your expertise in Salesforce and Excel will be essential in driving data-driven decision-making and process improvements. You will serve as a connective leader between strategy and execution, driving adoption and measurable impact through strong people leadership and delivery rigor.

What You Will Do

• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
• Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks.
• Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
• Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes.
• Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact.
• Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders.
• Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance.
• Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business.
• Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain.
• Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement.

What We Are Looking For

• 5+ years of experience in operations enablement, preferably in a regulated environment.
• Strong leadership and management skills, with the ability to lead high-performing teams.
• Expertise in Salesforce and Excel, with the ability to drive data-driven decision-making.
• Experience in managing complex programs and initiatives, with a proven track record of delivery.
• Strong communication and stakeholder management skills, with the ability to build strong relationships with cross-functional stakeholders.
• Experience in driving operational excellence and continuous improvement practices.
• Strong problem-solving skills, with the ability to identify and mitigate risks.
• Experience in managing change and adoption, with a focus on ensuring sustained outcomes.

Nice to Have

• Experience in Lean Six Sigma and continuous improvement practices.
• Knowledge of AI-enabled tools and their application in operations enablement.
• Experience in managing knowledge management and enablement systems.
• Certification in project management or a related field.
• Experience in a financial services or technology company.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a pioneering company in the fintech space.
• Remote work arrangement, with the flexibility to work from anywhere in Canada.
• Professional development opportunities, with a focus on continuous learning and growth.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.

• Tip: Develop a strong understanding of Salesforce and Excel to drive data-driven decision-making and process improvements.
• Ensure you have experience in managing complex programs and initiatives, with a proven track record of delivery.
• Highlight your leadership and management skills, with a focus on leading high-performing teams.
• Be prepared to discuss your experience in driving operational excellence and continuous improvement practices.
• Showcase your ability to build strong relationships with cross-functional stakeholders and manage stakeholder governance.
• Develop a portfolio that demonstrates your expertise in operations enablement, including any relevant certifications or training.
• Research Affirm's company culture and values to understand how you can contribute to the team's success.