Operations Enablement Manager (Disputes Management)

AffirmAffirm·Remote(Remote Canada)
Operations
SalesforceExcel

WFA Digital Insight

As demand for customer-centric financial solutions grows, Operations Enablement Managers are in high demand. With a 25% increase in remote roles, professionals with expertise in Salesforce and Excel are poised for success. Affirm's commitment to honest and friendly credit solutions sets it apart, making this role an attractive opportunity for those passionate about building scalable, compliant, and high-quality servicing experiences.

Job Description

About the Role

Affirm is seeking an Operations Enablement Manager to deliver scalable, compliant, and high-quality servicing experiences across the Operations organization.

Responsibilities

  • Own program performance, leading complex cross-functional initiatives aligned with servicing strategy and long-term business priorities.
  • Define program roadmaps, developing clear execution plans and tracking progress against KPIs, timelines, budgets, dependencies, and risks.
  • Partner with senior leaders and cross-functional partners to align priorities and deliver measurable business outcomes.

Requirements

  • Expertise in Salesforce and Excel is required.

Nice to Have

  • Experience in complex, regulated environments and a passion for building durable, high-quality servicing experiences at scale.

How to Stand Out

  • Develop a strong understanding of Salesforce and Excel to increase your chances of success in this role.
  • Showcase your ability to drive stakeholder engagement and establish strong relationships with cross-functional partners.
  • Highlight your experience in complex, regulated environments and your passion for building scalable, compliant, and high-quality servicing experiences.
  • Prepare to discuss your approach to defining program roadmaps and execution plans, as well as your experience with change management and measurement.

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