Operations Enablement Manager (Disputes Management)
Operations
SalesforceExcel
WFA Digital Insight
As demand for digital payment solutions grows, companies like Affirm are seeking skilled Operations Enablement Managers to drive scalable and compliant customer experiences. With a 25% increase in remote roles in 2025, professionals with expertise in Salesforce and Excel are in high demand. What sets Affirm apart is its commitment to honest and transparent credit practices, making this a compelling opportunity for those passionate about fintech and customer-centric operations.
Job Description
About the Role
Affirm is seeking an Operations Enablement Manager to deliver scalable, compliant, and high-quality servicing experiences across its Operations organization.Responsibilities
- Own program performance, leading complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities.
- Define program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
- Partner with senior leaders and cross-functional partners to align priorities and deliver measurable business outcomes.
Requirements
- Proficiency in Salesforce and Excel is required.
How to Stand Out
- Ensure your resume highlights experience with Salesforce and Excel, as these are key skills for the role.
- Prepare to discuss your approach to driving scalable and compliant operations, and how you've measured success in previous roles.
- Be ready to walk through your experience with cross-functional program management, including defining roadmaps and tracking KPIs.
- Show enthusiasm for Affirm's mission and values, and explain how your skills and experience align with the company's goals.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.