Operations Enablement Program Manager, User Safety & Risk Operations

About the Role

The successful candidate will be part of a dynamic team that operates at the intersection of operations, compliance, user trust, and safety. They will work closely with cross-functional stakeholders, including Legal, Policy, Engineering, Product, and external partners, to ensure that Openai's platforms remain safe, compliant, and trusted by a diverse, global user base.

What You Will Do

• Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality.
• Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks.
• Handle and oversee the most complex and high-risk cases, serving as the first line of escalation and incident lead for your region.
• Contribute directly to frontline work, including investigations, enforcement decisions, and regulatory or legal escalations.
• Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk.
• Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths.
• Identify emerging risks and trends, translating frontline insights into actionable recommendations for policy, product, or enforcement.
• Develop and maintain metrics and reports to measure the effectiveness of safety and risk operations.
• Collaborate with the Global Safety Response Operations team to ensure consistency and alignment across regions.

What We Are Looking For

• 5+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
• 4+ years of people leadership or senior-level operational ownership.
• Strong decision-making skills in ambiguous, high-risk environments, with the ability to balance speed, accuracy, and defensibility.
• Excellent communication skills, with the ability to clearly and credibly articulate complex safety and risk decisions.
• Ability to translate between frontline operations and strategic stakeholders, turning messy real-world cases into structured insights.
• Familiarity with content moderation, user safety, fraud, or developer risk frameworks, including legal, policy, and regulatory requirements.
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances.
• Proficiency in Excel and other productivity tools.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights.

Nice to Have

• Experience working in a global, distributed team environment.
• Familiarity with AI-powered platforms and the unique challenges associated with content moderation and user safety.
• Experience with automation tools and workflows, with the ability to improve operational efficiency.
• Knowledge of emerging trends and technologies in the field of Trust and Safety.

Benefits and Perks

• Competitive compensation package.
• Opportunities for professional growth and development in a rapidly expanding company.
• Collaborative, dynamic work environment with a team of experienced professionals.
• Flexible working arrangements, including remote work options.
• Access to cutting-edge technologies and tools.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and leadership development.
• Recognition and reward for outstanding performance and contributions to the company's success.

• Tip: Develop a strong understanding of Trust and Safety operations, including content moderation, user safety, and regulatory compliance.
• To stand out, highlight your experience working in fast-paced, dynamic environments, and your ability to analyze complex data and develop actionable insights.
• Be prepared to discuss your approach to leadership and team management, including your experience coaching and developing high-performing teams.
• Make sure to review Openai's products and services, and be prepared to discuss how you would contribute to the company's mission and values.
• When negotiating salary, be sure to research the market rate for similar positions and be prepared to discuss your expectations and requirements.
• Be aware of the company's commitment to innovation and excellence, and be prepared to discuss how you would contribute to this culture.
• Tip: Be prepared to provide specific examples of your experience working with cross-functional stakeholders, including Legal, Policy, and Product teams.