Operations Generalist (Early Career) — Wonderly

## About the Role The Operations Generalist role at Wonderly is an exciting opportunity for early-career professionals to dive into the world of operational management. As a generalist, you'll be tasked with tackling a wide range of operational problems, from customer-facing issues to internal process improvements. Your day-to-day will be dynamic, with the potential to work on anything from onboarding new customers to developing internal tooling. You'll be part of a team that values adaptability, resilience, and a willingness to learn.

The role matters because it directly contributes to Wonderly's mission to revolutionize how service businesses operate. By solving operational challenges, you'll help enable these businesses to reach their full revenue potential. The team context is collaborative and fast-paced, with an emphasis on ownership and results.

In terms of reporting structure, you'll be working closely with Bishop, the Head of Customer Experience, who will provide guidance and support as you navigate the role. However, the nature of the work means you'll also have autonomy to make decisions and drive projects forward independently.

## What You Will Do - Handle customer-facing tasks, including talking to service business owners, setting them up on the platform, and monitoring their performance.

• Identify and resolve operational issues, escalating as necessary to ensure timely resolution.
• Develop and maintain internal tooling and processes to enhance team efficiency.
• Collaborate with various departments, such as sales, customer ops, and product, to solve problems and implement solutions.
• Utilize Excel for data analysis, budgeting, and other operational tasks.
• Build and manage relationships with vendors and partners as needed.
• Work on improving recruiting funnels, data problems, and other high-leverage tasks.
• Be adaptable and willing to pivot when priorities change.
• Develop and implement new processes and procedures to improve operational efficiency.
• Write SQL queries to extract and analyze data for insights.

• Proficiency in Excel, with experience in data analysis and budgeting.
• Excellent communication and interpersonal skills, with the ability to work with both internal teams and external customers.
• A proactive and adaptable approach, with a strong bias towards action and results.
• The ability to learn quickly, especially in a fast-paced and dynamic environment.
• Experience in or willingness to learn SQL for data analysis.
• A degree from a competitive school, or equivalent experience.
• Leadership experience, such as founding a club or leading a team, is a plus.
• Familiarity with AI-driven solutions and their applications in business is beneficial.

• Knowledge of marketing principles and practices, especially as they relate to service businesses.
• Familiarity with project management tools and methodologies.
• Basic coding skills, such as Python or JavaScript, for automation and tool development.

• A dynamic and supportive team environment that encourages growth and development.
• Flexible remote work arrangements, with the freedom to work from anywhere.
• Professional development opportunities, including training and mentorship.
• Access to the latest tools and technologies to help you excel in your role.
• A competitive compensation package, with potential for equity and performance bonuses.
• Comprehensive health insurance and other benefits to support your well-being.
• Generous PTO and paid holidays to ensure a healthy work-life balance.

- Develop your Excel skills: Given the emphasis on Excel in the role, make sure you're proficient in data analysis, budgeting, and other operational tasks.

• Highlight your adaptability: Show examples of times when you've had to pivot or adapt to new challenges, as this is a key aspect of the Operations Generalist role.
• Learn about AI-driven solutions: Familiarize yourself with how AI is used in business operations, especially in service industries, to stand out as a candidate.
• Prepare to talk about problem-solving: Be ready to give specific examples of operational problems you've solved and how you approached them.
• Show your ability to learn quickly: Demonstrate your capacity to absorb new information and skills, as this role will require continuous learning and growth.
• Ask about growth opportunities: During the interview, inquire about opportunities for professional development and growth within the company to show your long-term interest.
• Be ready to discuss your experience with data: If you have experience with SQL or other data analysis tools, be prepared to talk about how you've used them to drive insights and decisions.